cgsp
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
the American Hotel & Lodging Educational Institute (AHLEI) | May 31, 2017
Orlando, Florida, May 2017—The American Hotel & Lodging Educational Institute (AHLEI) recently honored two Navy Exchange Service Command (NEXCOM) Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program. Navy Lodge Bethesda, under the leadership of general manager Ana Herrera-Ruiz, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and m...
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
the American Hotel & Lodging Educational Institute (AHLEI) | April 17, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold® training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon. The new Guest Service Gold® Tourism-Oregon Edition is the next step in a relationship that began in the fall of 2015, when ORLAEF signed an agreement with Travel Oregon to be the customer service training provider for the state's ...
Glorietta Bay Inn Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 17, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees...
The Maslow Hotel Becomes First Certified Guest Service Property in South Africa
the American Hotel & Lodging Educational Institute (AHLEI) | October 22, 2015
Orlando, Florida, October 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded The Maslow Hotel in Johannesburg, South Africa the Certified Guest Service Property designation. To earn this distinction, the property trained employees with AHLEI's Guest Service Gold®, with 65 employees earning the Certified Guest Service Professional (CGSP®). The Maslow, a Sun International property, opened in 2013. The 281-room property serves a primarily corporate clientele, but also caters to local and international leisure guests. "Our vision was always centered in creating an empowered, engaged and integr...
Canadian Management Company Commits to Guest Service Gold®; 38 Hotels Earn CGSP® Designation
the American Hotel & Lodging Educational Institute (AHLEI) | October 9, 2015
Orlando, Florida, October 2015—The American Hotel & Lodging Educational Institute (AHLEI) presented Certified Guest Service Property plaques to 38 Canalta Hotels' properties during the company's annual management summit on October 6 in Alberta, Canada. The properties earned the designation after training their front-line staff with AHLEI's Guest Service Gold® program and certifying them as Certified Guest Service Professionals (CGSP®). Canalta is the first management company to achieve company-wide Guest Service Gold® certification for all of its properties. Headquartered in Drumheller, Alberta, Canalta Hotels empl...
Navy Lodge Everett First Navy Lodging Operation to Earn Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | September 29, 2015
Orlando, Florida, September 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Navy Lodge Everett with the designation of Certified Guest Service Property. It is the first Navy lodging operation to earn this title, which is presented to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Fifteen associates earned the individual certification after completing the paper-based Guest Service Gold® training. "Our goal was to learn more about guest service skills and to provide memorab...
