Stay Firmly Ahead of Guests’ Wants and Needs

John Smallwood, President of Travel Outlook | August 9, 2022

A solution to help secure lifelong returning hotel guests  By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...