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CallTek Offers Elevate Solutions to Amplify Contact Centers’ Abilities
CallTek, Inc. | January 31, 2023
Irvine, CA (January 31)—CallTek, Inc. has recently added the Elevate Communications platform to their solutions offerings for companies looking to amplify their Contact Center. The all-in-one communications system combines a feature-rich phone system and a secure platform designed to help companies increase productivity, enrich the customer experience and provide access to critical data. For more than a decade, CallTek has continually evaluated the latest technology and has come to rely upon Elevate for use in its white-label Contact Center that supports the top hospitality brands. CallTek’s team has performance tested the communicatio...
The Key to Hotel Operations Technology Lies in Single Guest Profiles
Kevin King | August 14, 2018
By Kevin King At the recent, CHAT 2018 (China Hotel and Tourism Forum) in Shanghai, Kevin King, COO of Shiji, was invited to deliver a keynote speech on "Hotel Operation Technology". As one of the largest hospitality conferences in China, CHAT aims to explore new ideas for hospitality industry future development with trade professionals. The conference, hosted by Horwath HTL and the China Tourist Hotel Association, was held at the W Shanghai. As the leader of hospitality total solution, Shiji was invited to participate in the forum to discuss the development of the hospitality and tourism industry. The conference attracted mor...
6 Steps to Success in Text Messaging & Chat for Hotel Managers
Sudheer Thakur | April 9, 2018
By Sudheer Thakur Smile! That's what hotel staff are trained to do even when talking on the phone. When you smile, you sound pleasant and interested. What are we to do in a world of texting and chat? As text messaging and chat become the communication channels of choice for consumers, more hotels are adapting to the trend by inviting travelers to connect with them by SMS, chat widget, or messaging app. Consumers love messaging because it's fast, easy, and convenient. A Nielsen-Facebook survey found that 56 percent of people would rather message a business than call customer service. And more than half of respondents said they are mo...
Hotel Messaging Is at a Crossroads
ALICE | November 9, 2016
Messaging is exploding as an engagement channel at hotels. Within the past year, hotel brands big and small have made headlines for their experiments with various messaging channels, as well as for the development of their own messaging apps. Despite of, or perhaps because of this growth in messaging, several fault lines have emerged in its adoption. In Part 1 of this piece, we look at messaging's place in the industry -- how brands are using it and why they've taken to it with such verve. In Part 2, we discuss the five of the biggest conflicts we're seeing emerge in this hospitality messaging revolution. And in Part 3 we look at how ALICE is...
