• Finance & Development
      • Finance
      • Development
      • Acquisitions
      • Real Estate
      • Market Reports
      • New Hotel Openings
      • Technology
      • Education
      • Operations
      • Housekeeping
      • Revenue Strategies
      • Smart Strategies
      • Sales & Marketing
      • Sustainability
      • F&B / FF&E
      • Architecture & Design
      • Design Trends
      • Renovations
      • Guest Experience
      • Amenities
      • Loyalty
      • Guest Relations
      • Wellness
      • Industry Happenings
      • Appointments/People on the Move
      • HITEC
      • Today's News
      • Other News
      • Coronavirus
      • Hotel Recovery
      • All Things Independent
      • SUBSCRIBE
      • READ ALL NEWS
      • EVENTS
      • Submit Content
      • Media Kit
      • FAQ
Skip to content
TwitterVimeoInstagram
1.555.555.555|info@domain.com
Hotel-Online Logo Hotel-Online Logo
Subscribe Industry Resources Advertise Read Today's Newsletter

chris dornfeld

  1. Home
  2. Tag:
  3. chris dornfeld

chris dornfeld

chris dornfeld

Why Your Guests Return, and Why They Don’t: Your Employees

Chris Dornfeld | January 10, 2018

By Chris Dornfeld Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it's much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so much your highly trained, top-dollar employees, but those on the phones and on the floors and in the rooms day after day after day, interacting face to face with your guests. Those are substantial stakes. It's a grand opportunity if your employees are up to It. It's a curse if they're not. For the sake of your business, they have to be. And given the nature o...

  • 1

    HITEC

    HITEC 2024 Welcomes Nearly 6,000 Industry Stakeho

  • 2

    Labor & Employment

    Why Is There a Gender Imbalance in Hospitality Tec

  • 3

    Industry Events

    Questex and AHLA Celebrate Success of The Hospital

  • 4

    Purchased Posts

    Arch Amenities Group Appoints Caitlin McKenna as C

  • 5

    Sales and Marketing

    Going to Texas for The Hospitality Show? What You

  • More >>>

Today's News
Robot AI Startup Physical Intelligence Raises $400 Million From Bezos, OpenAI
Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
EU Must Spend 39 Billion Euros a Year for Net Zero Transport Targets, Campaign Group Says
Wall St Struggles to Gain as Uncertainty Around U.S. Election Grows

Subscribe to the one-and-only
Hotel-Online!

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.






    Title

    TOPICS

    • - Top Read
    • - New Hotel Openings
    • - Real Estate
    • - Finance
    • - Technology
    • - F&B/FF&E
    • - Industry Resources
    • - Operations
    • - Architecture & Design
    • - Industry Happenings
    • - All Things Independent

    Contact

    • Hotel Online
    • 7301 Ranch Road 620 N, Ste 155-193
    • Austin, TX 78726-4537
    • (678) 802-5308
    • info@hotel-online.com

    about us

    • About Us
    • Terms and Conditions
    • Privacy Policy
    • FAQ
    • Submit Content
    • Media Kit
    • Events
    ©Copyright 2024 | Hotel-Online.com | All Rights Reserved