chris pulito
Shou Sugi Ban House Appoints Chris Pulito as General Manager
Shou Sugi Ban House | June 14, 2023
June 14, 2023 – Shou Sugi Ban House, the Hamptons’ first destination spa and wellness retreat, today announced the appointment of Chris Pulito as General Manager of the acclaimed wellness property. Pulito officially stepped into the newly created role last month, in advance of the Hamptons’ peak summer season. With nearly three decades of extensive hospitality experience, Pulito will be responsible for managing all day-to-day operations for the luxury wellness resort, including the world-class culinary program designed by Michelin-starred chef Mads Refslund, as well as the management of Shou Sugi Ban Spa, and two standalone luxur...
The Lake House on Canandaigua Appoints Chris Pulito as General Manager
The Lake House on Canandaigua | November 5, 2021
Canandaigua, NY – November 5, 2021 – The Lake House on Canandaigua announced today the appointment of Chris Pulito as General Manager. Bringing extensive experience in the luxury hotel, resort, residence, club and spa space, Pulito will oversee all operational phases of hotel management. His goal is to empower associates to provide superior customer care to guests, associates and other visitors ensuring that the brand’s culture, employee and guest experience are best in class. “At The Lake House on Canandaigua, I aim to focus on displaying the best service and hospitality the region has to offer to travelers and the local commu...
Associate Hiring: A Personality for Hospitality Matters More than Experience
Chris Pulito | July 14, 2015
By Chris Pulito, General Manager, Whiteface Lodge In an industry in which guest satisfaction is paramount, the right personality trumps an experience-packed resume. This simple rule has held up to scrutiny throughout my career managing luxury hotels and resorts: When you're interviewing an associate, look beyond the candidate's resume and focus on how the person in front of you will make your guests feel. While this is particularly vital in the luxury sector, a personality-centered approach to hiring has relevance throughout the hospitality industry even, to a lesser degree perhaps, for those in-demand "express" hotels that put the emph...
Bucking the Resort Fee Trend by Chris Pulito, General Manager, Whiteface Lodge
Chris Pulito | February 12, 2015
Since it first emerged on the hospitality scene in the 1990s, the resort fee has become increasingly commonplace, extending beyond a few resort-dense tourism centers to destinations throughout the U.S. While the practice has drawn scrutiny from the Federal Trade Commission, and press and consumer feedback has been less than enthusiastic, within the hotel industry resort fees have been increasingly embraced as revenue drivers and accepted even as a competitive necessity. Recent years have seen such fees, and revenues associated with them, grow steadily. In fact, Bjorn Hanson, a clinical professor at New York University's hospitality scho...
