christopher anderson
Conrad Punta de Mita Appoints Christopher Anderson as New Director of Sales and Marketing
Conrad Punta de Mita | August 17, 2021
PUNTA DE MITA, MX – August 17, 2021 – Conrad Punta de Mita, Mexico, has announced the appointment of its new Director of Sales and Marketing Christopher Anderson who brings nearly 15 years of luxury hospitality industry experience to the table in his new role. Helming the resort’s global communication and sales efforts, Anderson will provide strategic leadership and direction to drive revenue and implement business goals that will propel the newly opened property as a leader in the region’s hospitality market. “We are pleased to welcome such an industry leader to the Conrad Punta de Mita team,” says the property’s Ge...
Building Better Customer Satisfaction in a World of Technology
Chris K. Anderson | February 28, 2019
by Elizabeth Martyn and Christopher Anderson As the hospitality and service industry makes greater use of computer applications and virtual technology, personal contact with employees becomes increasingly important for customer satisfaction. In a recent report from the Cornell Center for Hospitality Research (CHR), we explore how those customer contact employees can be trained in the "how" of service, especially when employees are involved in service recovery. We are specifically looking at training in the key skills of employee engagement, communication, and attitude, because they have a strong effect on customers' evaluation of servic...
Hilton Waikoloa Village Welcomes Christopher Anderson as Director of Sales
October 6, 2017
Waikoloa, HI – Oct. 6, 2017 – The iconic Hilton Waikoloa Village – a 62-acre Pacific playground located on the Kohala Coast of Hawaii's Big Island – proudly announces the appointment of Christopher Anderson as Director of Sales. In this role, Anderson will focus on group sales initiatives to drive business and revenue for the property. "We're proud to welcome Chris to Hilton Waikoloa Village as we strive to deliver authentic Hawaiian experiences," said David Givens, General Manager of Hilton Waikoloa Village. "Chris' background in a variety of destinations and distinct roles, combined with his drive to create exc...
