Center for Hospitality Research Reports on the New Science of Service Innovation

the Center for Hospitality Research | November 11, 2015

Ithaca, NY, November 11, 2015 – The trade-off between hotel room rates and search engine results; the importance of top-down innovation in European hotels; the parallel learning curves of guests and employees during organizational change; technological innovations in restaurants; and the use of analytics in energy management and in understanding customer comments in social media: these and many other topics are explored in a set of four far-reaching reports issued by the Center for Hospitality Research (CHR). The reports summarize selected presentations from the four tracks of the Cornell Hospitality Research Summit (CHRS). The re...