cloud services
How Leading Hoteliers Can Put Their Tech Anxiety to Rest
Joe Vargas | February 13, 2024
By Joe Vargas Hotels are under a huge amount of pressure to digitally transform as a way to streamline operations and gain a competitive edge. Add renewed travel volumes, steep inflation, and persistent labor shortages to the mix, and hoteliers have every reason to experience elevated anxiety when it comes to their digital investments. While the “tech anxiety” phenomenon isn’t unique to hospitality, hoteliers must take note: A recent survey found that a staggering 94% of senior executives in the United States and United Kingdom report having tech anxiety. Data security, impacts on the customer experience, and adapting to disruptiv...
COVID Got Your IT Budget?
David Mulhall | April 22, 2021
Why a Migration to the Cloud Makes Sense in Times Like These. By David Mulhall There is extraordinarily little question that COVID has created a once in a lifetime business challenge for the hospitality industry. Nothing quite compares to the financial challenges that the virus has created. We have seen other significant events impact the industry but nothing quite like this. The attack on September 11, 2001, the real estate and banking crash of 2008, had meaningful impacts on the industry but the effects in many of our markets were fairly short lived. The reaction to these events by the industry were remarkably similar to the r...
The Ransomware Threat Is Ever Increasing, and Hotels Are Paying Huge Ransoms
David Mulhall | April 14, 2021
By David Mulhall No one is talking about it, but everybody knows. It is the secret that is best left unspoken. “Don’t tell anyone, we just got hacked.” No access to our data. Guest experience chaotic in just minutes. Hotels and resorts are at risk like never before. Just when you thought you had seen it all, an industry reeling from COVID, travel disruptions not seen in a hundred years, and now Cyberterrorists are striking. These bad actors are successfully demanding and receiving huge ransoms. We have heard of one recent case where the ransom paid was $500,000. While this is truly substantial, it is only one part ...
