Why Soft Skills Are the New Hard Skills in Hospitality

Benjamin Robert | July 10, 2024

By Benjamin Robert What is more important for your career progression today? High-tech skills for working with AI and Big Data or learning to work well with others and solve problems? The answer may surprise you. While it’s true that learning to use the latest technology is a big focus for upskilling these days, the skills that matter most for the future of work are not hard skills; they are people skills and cognitive skills known as soft skills. With technological advances shaping the future of the workforce landscape, the definition of essential skills is changing rapidly. Where technical abilities once reigned supreme, soft skills...