Don’t Forget Security When Adding Smart Devices to Enhance the Guest Experience

Dean Coclin | May 9, 2018

By Dean Coclin A few weeks ago, I stayed at a hotel in Las Vegas. I'm always nervous when I open the door to my room. What if it's not as clean as I'd hoped? What if I discover something mildly disturbing? What I found this time wasn't alarming, but it was surprising. Opening the door to my room triggered an impressive display of the hospitality industry's potential for a richer guest experience — the curtains began gliding open, the lamps slowly lit, the TV monitor switched on, displaying my name, the weather and some useful entertainment options. When I got hungry, a robot showed up with room service. Instead of a wake-up call, ...