Aligning Culture With the Bottom Line: How to Create a Commercial Mindset That Will Drive Revenue and Service

Andrew Rubinacci | June 11, 2024

By Andrew Rubinacci “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”   Jeff Bezos, founder and CEO of Amazon. Almost every person in your hotel should be aware of how sales truly impact your property. Whether at reception, working in payroll, or drawing up employee onboarding SOPs, they need to know that every day is a sales day. Selling can be a human trait, and great things start to happen when your hotel company is tuned into the commerce side of your business. It makes me think of a famous quote that...