communication
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn | June 25, 2024
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile Boca Raton, Florida – 25 June 2024: Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger...
The Art of Communication: Are We Still In This Together?
Gary Hernbroth | July 6, 2023
By Gary Hernbroth “The single biggest problem in communication is the illusion that it has taken place.” ― George Bernard Shaw Are you as frustrated hearing about “poor communication” as I am? I can’t think of a coaching client or organization I’ve worked with that didn’t have the area of achieving better communication at or near the top of its list of concerns. Adding to that, we heard a constant dose of the battle cry “We’re in this together!” from many different places in the industry when the Covid-19 pandemic was raging. Considering that so much of our ongoing communication between buyers and sellers still...
ALICE and Vocera Partner to Improve Hotel Communication and Workflows
ALICE | October 13, 2020
Technology integration to help increase safety for employees and guests New York, NY – Oct. 13th, 2020 -- ALICE, a leading hospitality operations and management platform, now integrates with the hands-free Vocera Badge and Vocera Smartbadge from Vocera Communications, Inc. (NYSE:VCRA), a leader in communication and workflow solutions. Interoperability between ALICE and these intelligent mobile devices enables hotels around the world to improve operational efficiency and increase safety for employees and guests. “Innovative technology is essential for hotels as they adapt to new standards of operating procedures and guest demands in ...
As Visibility of Essential Workers Surges, Frontline Communications and Operations Platform Beekeeper Closes $10 Million Series B Extension
Beekeeper | July 13, 2020
Investors say Beekeeper is setting the standard for how the modern frontline workforce operates and communicates OAKLAND, CALIF., AND ZURICH, July 13, 2020 — Beekeeper - the first communication and operations platform designed specifically for frontline workers - announced a $10 million extension on their series B round today. The extension brings the round’s total to $60 million. The extension was led by Chicago-based Energize Ventures, with investment from HighSage Ventures, SwissCanto, Thayer, Swisscom, Investiere, Alpana Ventures, and Swiss Post. The funding comes as companies across all sectors of the economy have embrace...
People Management During COVID-19
Global Asset Solutions | April 28, 2020
By Alex Sogno An industry of people taking care of people; Ladies and Gentlemen Serving Ladies and Gentlemen; People, Product and Profit. Whichever way you phrase it, people are at the core of hospitality. As a service-focused industry, our product is inseparable from the person delivering it. Therefore, a hotel’s success depends on how motivated, happy and engaged their employees are as this directly affects its product. So how does a people-focused industry take care of their people during COVID-19? 1. Communication is Key (even when it’s virtual) We’ve all heard it a million times, especially now when we cannot be face-to-face: ...
How Well You Communicate With Employees During a Crisis Will Determine a Hotel’s Reopening Success
Beekeeper | April 8, 2020
By Andrada Paraschiv In just three months, the coronavirus spread from Wuhan, China, to every corner of the world. Everyone is affected by this global pandemic, and few industries have been as negatively impacted as hospitality and travel. As in any crisis, communication with employees is essential. With hotels closing daily and workers being furloughed, hoteliers are quickly realizing that they do not have effective communication processes in place to stay connected with their valued workforces. Although hotel companies are working diligently to triage this crisis the best they can, each are facing limitations. But there is some good news...
Avoiding Large Group Gatherings? Help Is On the Way
The Contact Group | March 30, 2020
The Contact Group Provides Unique Solution for Internal and External Communications (VIRGINIA BEACH, VA) –March 26, 2020—The Contact Group, the leader in innovative phone-based and online communications solutions, will facilitate a member wide teleconference for C.A.R.E.the Cooperative Association of Resort Exchangers on April 6, 2020. When C.A.R.E. was forced to cancel its annual conference in Philadelphia due to the COVID-19 shutdown, many of its 106 members asked how they could replace the C.A.R.E. annual “Meet the Members” session. During this popular roll call, members share resort inventory availability and requirements ...
Customer Service Training Is Not What You Think It Is
Shep Hyken | March 26, 2020
By Shep Hyken Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Once every year or so, they have some type of refresher. Good for them, but there’s more to it than just that and it’s easier than you think. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. By ongoing training—and this is important—I’m not referring to pulling everyone away from their normal responsibilities for a half-day or full-day (or more) once a month or o...
