communication solutions
GrayMatter Networks Partners With Tyme Global
Tyme Global | October 19, 2022
GrayMatter Networks maximizes SIP trunk power with Virtual Agent AI and live remote agents New York, NY – Today, telecom technology provider, GrayMatter Networks, and remote customer service company, Tyme Global (TG), announce their official partnership. GrayMatter Networks’ VoIP solutions will now be enriched with Tyme Global’s virtual agent and smart IVR system, “Skye.” This partnership allows both companies to offer a unique solution to the hospitality, transportation, and healthcare industries, by providing a comprehensive communications and customer service package. David Maayani, GrayMatter Networks’ CEO, said recen...
Cloud5 Communications Expands Contact Center Support for Millennium Hotels and Resorts to New Locations in the United Kingdom, Europe and Asia
Cloud5 Communication | June 1, 2022
Global hospitality management and real estate group leverages Cloud5 contact center expertise to provide reservations and guest relations services to international guests. Chicago, IL. — June 1, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced a significant expansion of its contact center services for Millennium Hotels and Resorts. Following Cloud5’s successful track record with properties in the United States, Millennium Hotels and Resorts has extended its contact center partn...
Cloud5 Welcomes Industry Veteran David Heckaman to Their Executive Leadership Team
Cloud5 Communications | September 9, 2021
Chicago, IL. — September 9, 2021 — Cloud5 Communications, the leading provider of technology and communications solutions for the world’s top hotel brands and management companies, today announced that hospitality veteran David Heckaman has joined Cloud5’s Executive Leadership Team as Vice President of Product Development. Mr. Heckaman comes to Cloud5 after being in the technology and hospitality industries for more than 30 years, with the last 19 being with Mandarin Oriental Hotel Group. He joined Mandarin Oriental to lead the technology development aspect of their North American flagship property in New York City and earned a we...
Harrah’s Cherokee Casino Resort Selects Cloud5 to Deliver Fast, Dependable HSIA Services
Cloud5 Communications | March 18, 2021
Chicago, IL. — March 18, 2021 — Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced that Harrah’s Cherokee Casino Resort in Western North Carolina recently deployed the Cloud5 HSIA solution into their 1,100 room property and will now be extending the deployment as part of their expansion project scheduled to open later this year. Located on 56 acres in the heart of the Great Smoky Mountains, Harrah’s Cherokee Casino Resort also features over 3,000 games, the Le Fu Men gaming area, nine restaurants, the luxurious 18,000 square foot Mandara...
Marriott’s Former Chief IT Officer – The Americas Page Petry Joins Cloud5 Communications Board of Directors
Cloud5 Communications | July 21, 2020
CHICAGO (July 21, 2019) – Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced the appointment of Page Petry to the Company’s Board of Directors. The addition of Petry, who served as Chief IT Officer of the Americas at Marriott International, further reinforces Cloud5 as the leading communications technology and services provider in the industry. “I am delighted to welcome Page to our Board,” said Mark Holzberg, Cloud5’s President and CEO. “There are few people who have as much experience managing and scaling hospitality technology and...
