communications solutions
Cloud5 Communications Responds to Ongoing Hospitality Market Rebound With Contact Center Expansion to South Africa
Cloud5 Communications | October 11, 2022
Communications provider deploys newest location to assist with reservation calls for one of North America’s fastest growing hospitality organizations. Chicago, IL. — October 11, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the latest expansion of its contact center services with the opening of a new location in South Africa. Initially tasked with handling reservation calls for one of hospitality’s fastest growing North American companies, Cloud5’s South African contact center un...
Cloud5 Showcases End-to-End Conference WiFi Services at HITEC 2022 to Ensure Hotel Success With Returning In-Person Meetings and Events
Cloud5 | June 28, 2022
Chicago, IL — June 28, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, is set to demonstrate its Conference Services to this year’s HITEC Orlando attendees, as hybrid events grow in popularity and in-person events experience a dramatic resurgence. From June 27-28, 2022, visitors to Cloud5’s booth, #2225, will discover how Cloud5’s industry-leading expertise and high-touch consultation can guide them to build and operate reliable, right-sized, contained networks for conferences and events - in t...
Cloud5 Communications Named Top Hospitality Expert by Mitel Global Partner Program
Mitel | June 8, 2022
Leading provider of telecommunication systems and services recognized for excellence in technological expertise. Chicago, IL. — June 8, 2022, Cloud5 Communications, a leading provider of communications solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has been awarded the status of ‘Hospitality Expert’ by Mitel, a global market leader in business communications. Cloud5 is the only company to have achieved Mitel’s highly coveted, “Hospitality Expert” specialization in 2022. “To be the only company recognized in 2022 as a Mitel Hospitality “Expert” is a tremendous acco...
Cloud5 Launches “Flip to SIP” Program to Provide Simple, Cost-Effective Path to FCC Telecommunications Compliance
Cloud5 Communications | March 1, 2022
New program offers hoteliers a solution to avoiding rate increases as FCC works to sunset copper-based telephone service lines. Chicago, IL. — March 1, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the unveiling of its “Flip to SIP” program in response to the FCC mandate requiring the termination of POTs-based telecommunication lines. The program is specifically designed to provide businesses with a streamlined, cost-effective solution to transition to more modern telepho...
Cloud5 Communications Acquires Mid-America Telephone Systems (MTS)
Cloud5 Communications | November 15, 2021
Leading Provider of Communications Solutions and Managed IT Services Launches aggressive M&A Strategy with first acquisition. Chicago, IL — November 15, 2021 — Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the acquisition of Mid-America Telephone Systems (MTS). MTS, located in the St. Louis area, has a long history of success in providing HSIA, telephony systems, and in-room entertainment to the hospitality industry with a focus on economy brands, mid-market properties and independent hot...
Cloud5 Communications Announces Recapitalization Led by Oaktree
Cloud5 Communications | October 22, 2019
CHICAGO (October 22, 2019) – Cloud5 Communications (“Cloud5” or “The Company”) announced today that funds managed by Oaktree Capital Management, L.P. (“Oaktree”), one of its primary investors, has acquired a majority interest position in the Company. Cloud5 Communications is a leading provider of communications solutions for the world’s top hotel brands and management companies. In this transaction, Oaktree recapitalized the Company and invested additional growth capital to support its continued expansion. Oaktree is majority owned by Brookfield Asset Management Inc., who together have over $500 billion of assets under man...
Phonesuite Releases Voiceware 3.0 as an Upgrade to Its Existing Hotel Communication Platform
Phonesuite | August 15, 2018
Enhanced software helps hotel managers monitor one or more properties more efficiently using new cloud-based tools to track call data, metrics, and hotel staff (Broomfield, Colorado) – August 15, 2018 – Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, announces the release of upgraded Voiceware 3.0 software, the next iteration in its leading IP-PBX hotel management platform. This major release represents Phonesuite's commitment toward developing innovative tools that help hotels function more efficiently and profitably through cloud-based technology delivery. A signif...
Phonesuite to Launch its Exceptional Service ACD Call Center Module at HITEC 2017
Phonesuite | June 13, 2017
Latest Product Introduction Leverages Cloud-Based Managed VOICE Platform to Help Hotels Increase Staff Response and Elevate the Guest Experience (Broomfield, Colorado) – June 13, 2017 – Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels redu...
