company culture
Aligning Culture With the Bottom Line: How to Create a Commercial Mindset That Will Drive Revenue and Service
Andrew Rubinacci | June 11, 2024
By Andrew Rubinacci “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos, founder and CEO of Amazon. Almost every person in your hotel should be aware of how sales truly impact your property. Whether at reception, working in payroll, or drawing up employee onboarding SOPs, they need to know that every day is a sales day. Selling can be a human trait, and great things start to happen when your hotel company is tuned into the commerce side of your business. It makes me think of a famous quote that...
Putting People First: Business Success With a Human-Centric Approach
EHL Graduate School | May 13, 2024
It's no secret that many employees feel unappreciated and undervalued in today’s workforce. Competition for good jobs is fierce, AI will replace some jobs in the coming years, and the size and complexity of some businesses makes some employees feel insignificant. Embracing a "people-first culture" has become vital as modern talent won't hesitate to seek better benefits and flexibility elsewhere. What is a people-first culture? Organizations must adopt a human-centric approach to workforce management to counteract today’s uncomfortable, and sometimes even toxic, employment landscape. Many studies show that humanizing the workplace improv...
Company Culture Earns Hospitality America USA Today ‘Top Workplaces 2024’ Award
Hospitality America | April 9, 2024
Third-party hotel management company is recognized for fostering a workplace culture where team members feel valued, supported, and empowered GREENVILLE, S.C. – April 9, 2024 – What earns a hotel company the best-place-to-work designation? For employees of Hospitality America, it is “culture and coworkers,” “flexible scheduling,” and “respect, understanding and value given to my work” that enabled the third-party hotel management company to win the coveted “Top Workplaces 2024” award, co-sponsored by USA Today and Energage™. The Top Workplaces USA awards recognize midsize and large organizations with operations in mu...
Meyer Jabara Hotels Outperforming Businesses Inside & Outside Hospitality
Meyer Jabara Hotels | March 7, 2023
2022 marked a record-setting year in the management company’s 45-year history; Zenger Folkman survey ranks MJH in the top percentile for corporate health [Danbury, Conn., March 7, 2023] — Big news was revealed during the Meyer Jabara Hotels Leadership Conference last month. President Justin Jabara reported to representatives of the company’s 31 owned and managed hotels that the company is coming off a record-setting year. “Things feel different this year,” Jabara said to associates. “In the office, things feel different. When I visit our hotels, things feel different. At the airport, things feel different. Travel is ...
What Company Do You Admire Most?
Shep Hyken | February 16, 2023
By Shep Hyken Do you remember being asked, “What do you want to be when you grow up?” When you’re a child, the typical answers are aspirational, such as being a doctor, a fireman, a superhero, an athlete, and more. I have a grown-up version of this question. It’s not about what you want to be. It’s not even about you. It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations. Specifically, it’s about what company you aspire to be like. Consider this question: If your company could be like any other company, what...
Company Culture Matters (to Your Staff and Your Guests)
George Lessmeister | December 15, 2022
By George Lessmeister Have you ever gone to a party and had the sense that the hosts just had a big fight before everyone arrived? It feels awkward, and it’s not the best night out. Similarly, if employees are dissatisfied, guests may sense that kind of “mood in the room,” which can affect the bottom line. By building a culture that supports employees, you create a positive mood that will keep customers and guests coming back. Front-line employees, especially in the hospitality industry, are the only segment of a company customers see. When employees are unhappy, guests feel it, and leave with a negative view of the whole operatio...
Hilton Named ‘Asia’s Top Hospitality Company to Work For’ for Sixth Consecutive Year
Hilton | August 31, 2022
SINGAPORE – Hilton (NYSE: HLT), the fastest-growing hospitality company in Asia Pacific, has been named the top hospitality company to work for in Great Place to Work®’s “Best Workplaces in Asia™” list for the sixth year running – and third in the top 100 companies across all industries in the multinational category. The win comes off the back of a number of individual country accolades awarded to Hilton this year, including rankings amongst the Best Workplaces in Australia, Greater China, the Philippines, and Sri Lanka as well as certifications as a Great Place To Work® in six countries including Fiji, Malaysia, M...
The Top 5 Drivers of a Successful Company Service Culture
Catherine Rey | June 9, 2022
By Catherine Rey A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they remain with a company longer; they will also be more open to sharing your business with friends and family. For instance, 7 out of 10 customers in the US will spend more with a company if it delivers outstanding services. In another textual analysis study of more than 1300 restaurant locations, 'service' was the most mentioned word. This shows that customers care a great deal about the customer experience and the service they receive. To customers, a great experience is the pinnacle valu...
