Don’t Be The Weakest Link In Your Flag

Larry Mogelonsky | June 8, 2016

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Recently, I had an unfortunate experience while staying at a branded property that was clearly well past its best before date. Despite its prime location in its market and good promotional efforts, it was obvious that this chain outlet was not meeting any of the defined standards outlined by the corporate website. I won't go into details, but let's just say that this economy-plus level hotel wasn't meeting some of the most basic criteria that characterize 'a good night's stay'. Being part of a group booking, it was apparent that I was not the only one who took notice of the property's blata...