concierge technology
Shujaat Khan at Capital Hilton Tells Us Why He’s Not Looking for Another Concierge Platform
ALICE | November 20, 2019
Shujaat Khan, Head Concierge at Capital Hilton in Washington D.C., gives us an inside look at how ALICE has helped enhance the hotel’s concierge services. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE's dedicated concierge module, ALICE Concierge, lets concierges track all requests with one system and allows for easy access of all relevant guest records through its PMS integration and Google vendor database. Khan has been welcoming hotel guests as a concierge at the 550-room Capital Hilton for more than ...
Eli Gerard Is ALICE’s Director of Sales for Mexico
ALICE | August 6, 2018
ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico City, Guadalajara, Puerto Vallarta, Zihuatanejo, Ixtapa, Manzanillo, Puebla, and Veracruz. Eli joined ALICE in March 2018 after the company's acquisition of concierge technology GoConcierge in September 2017. The increased traction in the last year has necessitated a tripling in the size of ALICE's salesforce across Mexico and Latin America. This has resulted in impressive wins for the company in the region, including new clients Grupo Posadas, the largest hotel operator in Mexic...
Giving Your Concierge A Digital Upgrade
Larry Mogelonsky | June 13, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) With the modern traveler glued to his or her phone, why would such a guest bother to consult the concierge instead of simply performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp? With mobile apps capable of offering a similar amount of information about the local area as any single person can, does this not make the concierge obsolete? This topic stems from a grievance that multiple general managers have brought to my attention with no clear answer in sight. The concierge is a core operation for any hotel in the upscale or luxury segments as...
ALICE to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market At HITEC Amsterdam
ALICE | April 9, 2018
ALICE will showcase the company's industry-leading hotel operations technology at HITEC EUROPE 2018. Stop by Stand 207 for a live demo. New York, NY -- ALICE, the hospitality industry's leading operations platform, is officially launching in Europe and will be exhibiting its complete suite of hotel management and guest engagement products at this year's HITEC Amsterdam, April 11-13, at Stand 207. Click here to schedule a meeting with our team. ALICE joins all staff departments onto a single operations platform to streamline staff operations and enhance the guest experience. ALICE's suite of products include concierge task management sof...
Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team
ALICE | January 24, 2018
ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii. Karen was previously the Director of Sales of GoConcierge, a concierge technology rival acquired by ALICE in September, following its $26M Series B funding in August. Karen learned the keys of a concierge at The Ritz Carlton, Kapalua in Maui, Hawaii, where she began her journey as a Lobby Concierge in 1991. A true hospitality enthusiast, Karen wore many hats during her long-standing service with the world-renown hotel group. In 1994, she was promoted to Concierge and Guest Recognition...
How a Small Guest Services Team Delivers Five-Star Service
ALICE | January 10, 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team. Guests of Milliken Creek Inn, a 12-suite boutique that sits on a lush three acres overlooking the Napa River, count on the property's guest services team to help them take full advantage of everything this idyllic wine country hotel and locale have to offer. For the Inn's four front desk staff (who not only double as the property's co...
Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade
ALICE | December 7, 2017
The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Condé Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with on...
How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms
ALICE | October 10, 2017
Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE's staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Although the Buttermilk property had modernized and expanded its offering many times since erection of the main inn building in 1764 (recent additions inclu...
