Do’s and Don’ts of Hotel Texting, from a New York City Concierge

ALICE | July 13, 2016

A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Arrive Hotels which just opened in Palm Springs has done away with telephones in the guest room and instead asks guests to text the hotel for whatever they might need. Sixty LES is also embracing texting as a method of communicating with guests. Even bigger brands like Marriott and Four Seasons are texting guests, albeit through their mobile apps. While millennials who have pretty much grown up with smartphones may not be fazed by a text message sent from a hotel concierge, older guests might be, simply put, weirded out by an invasive mess...