connie
Hampton by Hilton Recognize Top Performing Hotels with Connie Awards
Hampton by Hilton | March 6, 2017
Winners are based on high customer loyalty and service scores MCLEAN, Va. – March 6, 2017 – Hampton by Hilton, Hilton's global mid-priced hotel brand known for providing travelers with its signature Hamptonality service, has recognized top performing properties by presenting their annual Connie, Lighthouse and Circle of Excellence awards. The brand awards are given to properties who excel in customer satisfaction and loyalty. The Connie Awards are based on their Total Quality Scorecard, the hotel's loyalty score via SALT (Hilton's Satisfaction and Loyalty Tracking) and their overall Quality Assurance(QA) score. Named after H...
Hilton and IBM Pilot “Connie,” The World’s First Watson-Enabled Hotel Concierge
IBM Watson: Pioneering a New Era of Computing | March 9, 2016
MCLEAN, Va. - Hilton Worldwide (NYSE: HLT) and IBM (NYSE: IBM) today announced a collaboration to pilot "Connie" - the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities. Connie, named for Hilton's founder Conrad Hilton, marks the first time IBM has developed a Watson-enabled robot for the hospitality market. Connie will work side-by-side with Hilton's Team Members to assist with visitor requests, personalize the guest experience and empower tra...
