contact center
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
By John Smallwood, President of Travel Outlook September 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced. Conversational AI systems like Annette, the Virtual Agent™ (Annette) from Travel Outlook, complement rather than replace human staff. Dive in below as we address some widespread myths and explain how AI supports hotel teams in providing an exceptional guest experience. Myth 1: AI Systems Work Right Out of the Box A misconception i...
Cloud5 Appoints Frank Ziller as Chief Technology Officer
Cloud5 Communications | May 8, 2024
Chicago, IL — May 8, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has announced the appointment of technology expert and managed IT veteran, Frank Ziller, as its Chief Technology Officer (CTO). Ziller brings more than 25 years of experience leading global IT organizations in the business services, financial services, and legal industries. Prior to joining Cloud5, Ziller served as Chief Information Officer (CIO) for Frontline Managed Services, a Managed Service Provider (MSP) that specializes in IT and financial managed services for midsize to large firms g...
Cloud5 Communications Partners With PureHD to Provide Hotels New Guestroom Entertainment Option
Cloud5 Communications | December 6, 2023
This strategic relationship further solidifies Cloud5’s reputation as the leading end-to-end provider of hospitality-focused IT solutions and services. Chicago, IL. — December 6, 2023, Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry. Through this partnership, Cloud5 will now offer in-room entertainment, on-demand streaming, and free-to-guest television in addition to its award-winning HSIA and telecommunication...
Cloud5 Welcomes Anai Patel as Chief Financial Officer
Cloud5 Communications | September 12, 2023
Chicago, IL — September 12, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the appointment of Anai Patel as its new CFO. Based in Cloud5’s Chicago headquarters, Patel will play a central role in the company’s ongoing market expansion and growth strategy as it continues to provide strategic, consultative expertise to address hospitality’s evolving IT and telecommunication challenges. “I’m excited to join Cloud5 and leverage my strategic financial experience to guide the company in seizin...
Cloud5 Launches Dedicated Managed Services Division Catering to the Needs of the Hospitality Industry
Cloud5 Communications | September 7, 2023
Managed Service Provider (MSP) Industry Veterans to Join Cloud5 – Spearheading Operations and Strategic Growth as Company Expands into More Consultative Solutions Chicago, IL — September 7, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the launch of its new Managed Services division. Designed to support the IT needs and challenges of the hospitality industry, as well as adjacent markets including MDU, senior living and student housing, this division will help properties better manage technology...
Cloud5 Welcomes Telecoms Veteran Jerry Gore as Company CTO
Cloud5 Communications | February 2, 2023
Chicago, IL — February 2, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the appointment of telecommunications expert, Jerry Gore, as company CTO. Gore joins Cloud5 following an impressive career spanning more than 20 years wherein he has specialized in telecommunications architecture and integration, as well as software development and support services. Most recently, Gore served as CIO and CTO for CrossCom, a leading lifecycle technology solutions provider for several of the largest ret...
Cloud5 Welcomes Industry Veteran David Heckaman to Their Executive Leadership Team
Cloud5 Communications | February 2, 2023
Chicago, IL. — February 2, 2023 — Cloud5 Communications, the leading provider of technology and communications solutions for the world’s top hotel brands and management companies, today announced that hospitality veteran David Heckaman has joined Cloud5’s Executive Leadership Team as Vice President of Product Development. Mr. Heckaman comes to Cloud5 after being in the technology and hospitality industries for more than 30 years, with the last 19 being with Mandarin Oriental Hotel Group. He joined Mandarin Oriental to lead the technology development aspect of their North American flagship property in New York City and earned a wel...
CallTek Offers Elevate Solutions to Amplify Contact Centers’ Abilities
CallTek, Inc. | January 31, 2023
Irvine, CA (January 31)—CallTek, Inc. has recently added the Elevate Communications platform to their solutions offerings for companies looking to amplify their Contact Center. The all-in-one communications system combines a feature-rich phone system and a secure platform designed to help companies increase productivity, enrich the customer experience and provide access to critical data. For more than a decade, CallTek has continually evaluated the latest technology and has come to rely upon Elevate for use in its white-label Contact Center that supports the top hospitality brands. CallTek’s team has performance tested the communicatio...
