contactless customer experience
Where Are All These Guests Who Supposedly Prefer Humanless Hotel Experiences?
Doug Kennedy | August 17, 2021
By Doug Kennedy For probably a decade now, I have almost daily been reading articles and blog posts about how today’s hotel guests prefer to interact with technology rather than humans. Of course, it is not by coincidence that most of these are authored by executives who are peddling the latest “essential” guest technology. Often these articles and blogs are accompanied by survey results to supposedly support the theme. Yet when I look for details on sample size and methodology, I usually find there is no mention of these, or I find that the survey was conducted “online” with a very small, self-selected sample size. At fir...
Hotel Metropole Monte-Carlo Partners With INTELITY to Deliver Mobile-First Guest Experience
INTELITY | June 15, 2021
The Forbes Travel Guide star-award property will provide guests with personalized, contactless service through an INTELITY-powered mobile app Los Angeles, CA - June 15, 2021 - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members. Built on land once owned by Pope Leon XI...
Virdee and SALTO Systems Partner to Deliver Contactless Arrival and Entry Solutions Across the Built Environment
Virdee | December 3, 2020
Integration accelerates the roll out of Virdee’s industry-leading API-first, contactless check-in and check-out solutions AUSTIN, Texas– Dec. 3, 2020 - Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with SALTO Systems, a leading manufacturer of electronic access control solutions. The integration provides a powerful answer to the market’s demand for contactless arrival options by leveraging Virdee’s advanced ID verification module and the ability for guests to video chat with a remote agent before accessing a property. Under the partnership, SALTO System...
