contactless guest service
The Demand for Contactless Technology Is Here – And Here to Stay
Jasmine Seliga | February 3, 2022
By Jasmine Seliga I started my career in hospitality selling software, thinking that I would eventually move to something else. But a comment someone made to me at HITEC proved to be true. Once you enter the hospitality space, you will never want to leave. That has certainly come to pass for me. Having now spent a decade in this industry, I deeply value the opportunities I've had to share technology with hoteliers across the globe. I am continually amazed by how rewarding my job is: unfolding new possibilities before an operator's eyes, giving them tools to run their business more efficiently, and improving the guest experience o...
The Use of Apple Glasses for Augmenting Guest Services for Lodging and Hospitality Bridging Healthcare (H2H)
Dr. Fred DeMicco | February 2, 2022
By Fred DeMicco, Jackie Guzman Now, more than ever, people are concerned with protecting and improving their health. Rather than simply take a vacation to relax, tourists are seeking wellness opportunities at resorts where they can maintain their exercise regimen and eat nutritious meals. For example, Six Sense Ibiza opened in July of 2021 and includes a longevity center where technology is used to detect a person’s biological age. The goal is to identify the aging factors and develop a plan to slow the aging process naturally. In Greece, the Amanzoe resort and spa uses technology at their Cellgym to hinder aging at a cellular ...
Contactless Payments Have Checked-In at Hotels and Their Extra Luggage Has Many Benefits
Larry Talley | January 28, 2022
By Larry Talley Contactless technology and travel are hot subjects as everyone looks towards safer times ahead and the chance to spend time with loved ones again after much time apart. When it comes to staying at a hotel, the guest of the future expects contactless and even more so touchless check-in reflected everywhere from valet parking to keyless entry. That journey may begin at valet but it continues right into the payment process with “26% of consumers indicating they want digital room keys and 35% asking for contactless payment options.” (Hotel Tech Report). The modern payments ecosystem provides a frictionless guest experience ...
Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions
Nuvola | August 17, 2021
Multi-property condo hotel and resort operator digitizes the guest journey with strategic integrations MIAMI and MARKHAM, Ontario – August 17, 2021 – Recognizing the role technology is able to play within the current state of contactless needs and staffing shortages across the hospitality industry, Paramount Hospitality ManagementTM (PHM) has announced their partnership with Nuvola and Maestro PMS to integrate the tech providers’ communication tools via open application programming interfaces (APIs). Paramount Hospitality Management has enlisted the joint solution services across four of its hotels within their current portfolio with ...
Bacau Bay Resort Coron Teams Up With INTELITY to Deliver a Mobile-First Guest Experience
INTELITY | February 9, 2021
Los Angeles, CA - February 9, 2021 - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has signed a deal with Bacau Bay Resort Coron in the stunning Philippine island region of Palawan to provide contactless service and seamless hotel experience to guests through the INTELITY platform, which includes a branded mobile app, mobile check-in, mobile key, and GEMS®. This marks the first deal for INTELITY in the Philippines, and reflects the company’s growing footprint in the Asia Pacific region. With the implementation of the INTELITY platform, Bacau Bay Resort Coron will allow gues...
Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic With Maestro PMS
Maestro PMS | February 2, 2021
Independent full-service spa hotel in Ouray, Colorado, leverages the full Maestro solution to provide contactless kiosk check in, mobile housekeeping, digital reg card, and mobile spa scheduler keeping guests and staff safe while positioning for expansion Markham, Ontario — February 2, 2021 — Thankfully, the lingering pandemic of 2020 has not devastated every hotel in every market. Twin Peaks Lodge and Hot Springs, located in the tourist town of Ouray, Colorado, is weathering the health and economic crisis quite well due in part to its vast array of outdoor activities and its migration to Maestro PMS. Nearly doubling its accomm...
youtip Partners With Volara to Bring Digital Tipping to Guests via Google, Amazon Voice Assistants in Guestrooms
youtip | January 26, 2021
Chicago — January 26, 2021 — Today hotels with in-room voice assistants powered by Volara can enable their guests to leave a gratuity for hotel staff by simply scanning a QR code on Google’s Hotel Solution or uttering a voice command to Amazon’s Alexa. Through a new integration partnership between Volara, the voice hub for hotels, and youtip, a contactless, cashless and “appless” gratuity system for frontline hotel workers, guests now have a contactless way to reward good service without leaving cash or having to download an app. Not only does this solution enable operators to add more money to their employees’ paychecks, ...
The Joseph, a Luxury Collection Hotel, Nashville Deploys INTELITY In-Room Tablets to Engage Guests and Enhance Their Experience
INTELITY | December 21, 2020
Tennessee’s most sophisticated new hotel offers safe, elevated contactless service options for guests and staff through in-room tablets and new staff management technology Los Angeles, CA (December 21, 2020) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today its partnership with The Joseph, a Luxury Collection Hotel, Nashville. The sophisticated downtown Nashville hotel, newly opened in the heart of SoBro, has deployed key elements of the INTELITY platform, including 12-inch iPads in every guest room and INTELITY’s staff solution, GEMS®. With the INTELITY ...
