contactless solutions
Counting the Cost of Contactless
PolyU School of Hotel and Tourism Management | September 30, 2024
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols. Today, with the tap of a smartphone or even a wave of a hand, hotel guests can access their rooms, make payments and request services. But how much are customers willing to pay to go contact-free in hotels? Thanks to Dean Kaye Chon, Dr Faye Hao and Dr Jinah Park of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author, we now know much more about the factors driving hotel customers’ willingness ...
What Customers Want and Expect While Traveling in 2023
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
Stoney Creek Hospitality Partners With Stayntouch to Enhance Unique ‘Cabin by the Lake’ Experience at 11 Properties
Stayntouch | July 27, 2022
Stoney Creek chose Stayntouch to deliver a flexible mobile PMS solution that could onboard quickly, simplify operations, and elevate the guest experience BETHESDA, Md. — July 27, 2022 — Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, today announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties. Founded in 1994, Stoney Creek Hospitality delivers rust...
How Hotels Can Cater to Guest Preferences Through Self-Service Technologies
Austen Asadorian | July 14, 2022
By Austen Asadorian Contactless services have become a part of everyday life over the past two years and, as travel begins to surge again, they are continuing to pick up steam in the hospitality world. So much so that, according to a recent study, 73% of travelers want to use their mobile device to manage their hotel experience. Hotel guests now increasingly expect their experience to include contactless solutions that can uplevel their experience. By taking advantage of on-premises reservation capabilities from QR codes to the aggregation of guest data, hotel operators can successfully cater to the new guest of 2022. Streamlined Onl...
Stayntouch Launches European Headquarters in Amsterdam, Expands Regional Operations to Continue Global Growth
Stayntouch | February 23, 2022
Stayntouch Accelerates Operations in Europe and the United Kingdom to Respond to Growing Demand for its’ Industry-Leading PMS Platform and Contactless Solutions Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced the opening of a new European headquarters in Amsterdam, Netherlands to accommodate its growing European and United Kingdom customer base and support rapidly accelerating growth across the region. Approximately one-third of Stayntouch's hotel customers are located in Europe and the UK, including flagship clients such as Zoku and Conscious Hote...
Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue
StayNTouch | June 22, 2021
Bridgeton Holdings, a private investment firm focused on developing unique hospitality experiences in high-end urban markets, selected StayNTouch, a global leader in guest-centric hotel property management systems (PMS), to implement their mobile PMS and contactless solutions across 10 luxury hotel properties, totaling 566 rooms. Bridgeton Holdings specializes in creating value for luxury properties by streamlining operations, implementing capital improvements, and leveraging development opportunities. Bridgeton chose StayNTouch to enable a more engaged and unburdened staff experience that will amplify revenue streams through a fully cust...
Knowcross Announces Integration With SABA Hospitality to Help Hotels Enhance the Contactless Experience With Guests
Knowcross | February 9, 2021
SABA Hospitality Technology Solutions, a Macau-based hospitality technology specialist focused on transforming guest and staff engagement, have announced a strategic partnership with Knowcross®, the global leader in providing service quality and optimization solutions for hotels, to provide hotels with advanced tools capable of overcoming a range of service challenges posed by COVID-19 and the evolving guest journey in the hospitality industry. Given the thirst for contactless solutions and reducing costs, the integration focuses on the contactless technology SABA Hospitality provides and KNOW Service, a leading guest request management a...
Contactless Technology Partners Share Exclusive Insights in New eBook About Budgeting During a Crisis
OpenKey | September 24, 2020
Dallas, TX - September 24, 2020 - StayNTouch, TrustYou, and OpenKey release today a new eBook for hoteliers, “Budgeting During a Crisis: What is Mission Critical for the Guest Experience?”. In view of the COVID-19 pandemic, the three contactless technology providers partnered together with the end goal of guiding hospitality professionals through a budget season like none other. The combination of a global health crisis with major economic repercussions and several worldwide travel lockdowns makes it difficult for hoteliers to plan their 2021 budget and foresee the next steps that the industry will follow. The eBook tackles the exact hote...
