Contactless Technology
7 Restaurant Technology Trends to Watch in 2023
EHL Insights | March 29, 2023
The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020 and 2021, the COVID-19 pandemic and economic instability that spilled into 2022 - and now the anticipated recession in 2023 - changed that and forced food and beverage outlets to look beyond the traditional. Many restaurants have turned to tech in the last couple of years, even if reluctantly, to adapt to a new reality. One which includes more contactless technology, and is realigned with new customer expectations and wants. Technology and innovation are what have helped, even saved, restaurants as they transform how th...
Welcome to the Touch-Free Hotel
PolyU’s School of Hotel and Tourism Management | December 21, 2022
Contactless technology is transforming hospitality in China and beyond. Research by Dr Fei Hao and Professor Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University shows that travellers have varying levels of readiness for contactless hotels. Hospitality firms are advised to be mindful of this variation when designing strategies to boost customer equity. For guests who are still sceptical about contactless technology, services that evoke delight may be the best way to retain their custom. Those with concerns around COVID-19 may be particularly reassured by positive experiences in a contactless h...
How Hotels Can Cater to Guest Preferences Through Self-Service Technologies
Austen Asadorian | July 14, 2022
By Austen Asadorian Contactless services have become a part of everyday life over the past two years and, as travel begins to surge again, they are continuing to pick up steam in the hospitality world. So much so that, according to a recent study, 73% of travelers want to use their mobile device to manage their hotel experience. Hotel guests now increasingly expect their experience to include contactless solutions that can uplevel their experience. By taking advantage of on-premises reservation capabilities from QR codes to the aggregation of guest data, hotel operators can successfully cater to the new guest of 2022. Streamlined Onl...
Hapi, Stayntouch Partner to Improve Hotel Data Access
Stayntouch | March 1, 2022
MIAMI and BETHESDA, Md., March 1, 2022 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a collaboration with Stayntouch, a global leader in guest-centric cloud hotel Property Management Systems (PMS) and contactless technology. Through the integration, hoteliers and technology solutions providers can now access and share data with Stayntouch as well as more than 100 other solutions providers by writing to a single Hapi API. The Hapi-Stayntouch integration is the next step toward a modernized hotel technology platform that unlocks data from siloed syst...
Combined Zaplox & Agilysys Solution Enables Hotels to Greet Post-Pandemic Travel Surge With Ease
Agilysys | February 24, 2022
Hospitality Tech Firms’ Joint Solution – Agilysys rGuest Express With Zaplox Mobile Keys – Helps Ease Labor Shortages And Meet Demand For Contactless Solutions And Has been Chosen By Over 40 Hotels, Resorts And Casinos In North America ALPHARETTA, GA, USA / LUND, SWEDEN - February 24, 2022 - Zaplox (Nasdaq: ZAPLOX), the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North Americ...
The Demand for Contactless Technology Is Here – And Here to Stay
Jasmine Seliga | February 3, 2022
By Jasmine Seliga I started my career in hospitality selling software, thinking that I would eventually move to something else. But a comment someone made to me at HITEC proved to be true. Once you enter the hospitality space, you will never want to leave. That has certainly come to pass for me. Having now spent a decade in this industry, I deeply value the opportunities I've had to share technology with hoteliers across the globe. I am continually amazed by how rewarding my job is: unfolding new possibilities before an operator's eyes, giving them tools to run their business more efficiently, and improving the guest experience o...
Contactless Payments Have Checked-In at Hotels and Their Extra Luggage Has Many Benefits
Larry Talley | January 28, 2022
By Larry Talley Contactless technology and travel are hot subjects as everyone looks towards safer times ahead and the chance to spend time with loved ones again after much time apart. When it comes to staying at a hotel, the guest of the future expects contactless and even more so touchless check-in reflected everywhere from valet parking to keyless entry. That journey may begin at valet but it continues right into the payment process with “26% of consumers indicating they want digital room keys and 35% asking for contactless payment options.” (Hotel Tech Report). The modern payments ecosystem provides a frictionless guest experience ...
Virgin Hotels Partners With InnSpire to Deploy Latest in Guest Experience and Contactless Service Integration Across Multiple Properties
InnSpire | January 20, 2022
Global brand continues to leverage InnSpire connectivity and seamless hub integration abilities to maximize satisfaction, convenience and safety at all stages of the guest journey across its global properties. LAS VEGAS, NV – January 20, 2022 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has announced the expansion of its partnership with Virgin Hotels following the successful implementation of its suite of guest connectivity and contactless compatible solutions at the newly opened Virgin Hotels Las Ve...
