Conversational AI
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
Beyond the Hype: The Rise of Conversational AI in Hospitality
Cendyn | May 15, 2023
The seemingly sudden impact of ChatGPT took many by surprise. But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. You may recall the level of hype voice search once received in the travel sector. Throughout the 2010s, everyone was talking about the coming impact of voice search across a hotel’s marketing, distribution, and operations. Yet, the voice tsunami never landed on shore. Plagued by poor performance, to this day most voice assistants are barely capable of performing simple tasks — not to mention booking a trip. C...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
Explaining Digital Centaurs via Conversational AI
Adam and Larry Mogelonsky | February 22, 2023
By Adam Mogelonsky, Larry Mogelonsky ChatGPT is the shiny new toy for Q1 2023 with many people in awe of its ability to generate cohesive, multi-paragraph answers to all possible questions. But if you pull back the curtain on this purported wizard of AI, you’ll quickly see that its responses are somewhat ‘soulless’, using the most obvious and perhaps a bit Luddite word to describe it all. The answers presented are cordial, neutral in political stance and generally speaking the grand average of the entirety of the internet. We mere humans, though, don’t gravitate to medians; we tend to reward passion, strong beliefs and flawed ch...
Using Artificial Intelligence to Positively Impact Your Hotel
John Smallwood, President of Travel Outlook | December 20, 2022
How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests and imaginations of executives across multiple industries. I recently sat down with Adam and Larry Mogelonsky to discuss the importance of conversational AI and their recent article, Why Conversational AI Exemplifies the New Era of Hotel Operations. What I found was that not all artificial intell...
-
1
Technology
-
2
Appointments/People on the Move
-
3
Operations
-
4
Industry Happenings
-
5
All Things Independent
-