cornell school of hotel administration
Cornell Panel: What Keeps Us Coming Back: How to Build Customer Loyalty
The School of Hotel Administration at the Cornell SC Johnson College of Business | August 16, 2021
By Amy Wang When making purchases, almost everyone has experienced being offered special programs for which they can sign up. Promising future discounts and rewards in exchange for loyalty, these programs are by now nearly ubiquitous. But what happens to customer loyalty in the midst of a pandemic? On April 27, a panel of experts joined Helen Chun, associate professor at the School of Hotel Administration (SHA) to talk about this very topic. In a keynote webinar titled “What Keeps Us Coming Back: How to Build Customer Loyalty,” produced by the Center for Hospitality Research (CHR), the Leland C. and Mary M. Pillsbury I...
Cornell Webinar Recap: Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?
the School of Hotel Administration at the Cornell SC Johnson College of Business | August 9, 2021
On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell. The panelists included Yaron Lipshitz, chief executive officer of Allseated; Jacqueline Nunley, senior industry advisor for travel and hospitality at Salesforce; Greg Land, global industry leader for aviation, hospitality, and travel-related services at IBM; and ...
IDeaS Awards 2021 Cornell Revenue Management Sponsorships
IDeaS | April 21, 2021
Six new sponsorships presented to advance the careers of the hotel industry’s future revenue leaders from around the world MINNEAPOLIS — April 21, 2021 — IDeaS, the world’s leading provider of revenue management software and services, announced today the 2021 IDeaS Cornell Revenue Management Sponsorship recipients, continuing its ongoing program to foster professional development in the field of revenue management. IDeaS 2021 Cornell Revenue Management Sponsorships – Working in partnership with Cornell University’s School of Hotel Administration in the Cornell SC Johnson College of Business, these sponsorships present hospit...
IDeaS Awards 2020 Cornell Revenue Management Scholarships
IDeaS | April 23, 2020
IDeaS awards six new scholarships to advance the careers of hotel revenue leaders from around the world Tweet This: @IDeaS_RevOpt awards six hospitality professionals with prestigious revenue management scholarships in partnership with Cornell University www.ideas.com/news #RevenueScience #TheFutureofRM MINNEAPOLIS—April 23, 2020—IDeaS, the world’s leading provider of revenue management software and services, today announced the 2020 IDeaS Cornell Revenue Management Scholarship recipients, continuing its ongoing scholarship program to foster professional development in the field of revenue management. IDeaS 2020 Cornell Rev...
Four Seasons Hotels and Resorts Establishes Fund at Cornell’s School of Hotel Administration in Honor of Former CEO J. Allen Smith
March 20, 2019
Ithaca, NY– Four Seasons Hotels and Resorts has established an empowerment fund at the School of Hotel Administration in honor of their former chief executive officer, J. Allen Smith '80, MPS '86. The J. Allen and Katherine Smith / Four Seasons Hotels and Resorts Empowerment Fund will provide a holistic program supporting underrepresented minority and first generation students to help ensure their current and future success. This includes mentoring, professional development, and career guidance. "I'm extremely grateful to Four Seasons for honoring Allen's many contributions to the hospitality industry with the creation of this fun...
Robots: Hotel Customers Like Them (Mostly)!
Rohit Verma | August 13, 2018
By Lina Zhong and Rohit Verma When Captain Kirk or Mr. Spock needed information, they would hail the Enterprise's computer, and the computer would respond to their request. In 1966, that was an amazing piece of science fiction. Now, with Siri, Alexa, and other devices with artificial intelligence, we all are figuratively standing on the bridge of the Enterprise, speaking to devices that are "listening" to us and fulfilling our simple requests. As the Internet of things grows, robots and other devices using artificial intelligence can handle a growing list of tasks, such as turning up the heat or air conditioning before a homeowner arriv...
The 93rd Annual Hotel Ezra Cornell Conference Theme “A Sense of Place” to Explore the Experience Era in the Hospitality Industry
the School of Hotel Administration at Cornell University | January 31, 2018
Co-owner of Make It Nice, Will Guidara '01, to speak on new trends in the area of guest experience Ithaca, NY, Jan. 2018 – The 93rd Annual Hotel Ezra Cornell will once again return to the campus of Cornell University on March 15-18, 2018, to be held at the Statler Hotel in Ithaca, NY. The theme for this year's conference, "A Sense of Place", explores the rise of the experience era in hospitality through a variety of panels, workshops and specialized events. A 93-year-old tradition of the School of Hotel Administration, Hotel Ezra Cornell is one of the most beloved events at Cornell University and an unparalleled introduction to th...
Top 5 Takeaways from Cornell’s Master of Management in Hospitality Leadership Development Program
Alison Kanovsky | August 31, 2017
By Alison Kanovsky, MMH '18 The MMH Leadership Development Program (LDP) is a weekend-long event that connects current students in the Master of Management in Hospitality program with top-tier alumni from the School of Hotel Administration. These alumni are all highly regarded in their respective industries and volunteer their own personal time to come back to Cornell for the weekend. LDP is one of the many opportunities the Hotel School gives its students to connect with alumni and develop their leadership skills. LDP helped us learn about ourselves through behavioral assessments and group activities. Before the weekend began, we fille...
