crm
Maestro PMS All-In-One and Option of Best-of-Breed Technology On Display at Hospitality Show
Maestro | October 22, 2024
Why property management systems with options in all-in-one or best of breed with powerful integrations are so attractive to hoteliers today and how independent operators are leveraging the partnerships they need to remain successful; Visit Maestro PMS and integration partner Silverware POS in San Antonio Oct. 28-30 in Booth #1559 MARKHAM, Ontario, Oct. 22, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, continues to provide independent hoteliers with the most effective all-in-one PMS and hundreds of industry-leading technology integrations. Evidence of this...
Why Hospitality Technology Integrations Are Key to Driving Innovation
Otelier | September 25, 2024
Poor system integrations and data sharing remain top roadblocks to innovation in hospitality. However, with modern approaches and stronger partnerships, centralized data will become the key to unlocking greater efficiency and enhanced guest experiences. By Jennifer Mays, Head of Partnerships In the hospitality industry, where guest satisfaction is paramount and operational efficiency is key to profitability, system integration has become more than just a technical necessity—it's the foundation for long-term success. The rapid pace of innovation across industries has led to heightened traveler expectations, yet the hotel industry often str...
Top Three Reasons a Hotel-Specific CRM Outshines Generic Solutions
Cendyn | August 13, 2024
By Carlos Moncho Experience is everything in hotels today. And a Customer Relationship Management (CRM) system designed for hospitality has the power to make hotels stand out from the crowd. Positive guest interactions are the starting point for long-term loyalty and stand-out experiences. Good experiences lead to great reviews, and a progressive cycle of bookings and enthusiasm for your brand. The right hospitality CRM serves as the nerve center of your hotel, enabling you to streamline operations, cultivate long-term guest relationships, and centrally manage guest interactions throughout the hotel, including at dining, spa and leisu...
Avoid Sales “CRM Overwhelm”: Focus on the Three Most Important Things Your Sales Tracking Tech Should Do
Doug Kennedy | June 26, 2024
As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.” This is because as part of our pre-training assessment, I get to preview the clients’ sales tech, and when time allows, we have participants do workshop activities in their sales CRMs. As a result, I have seen more if not all of the sales CRM systems offered (or endorsed) by top-tier brands, including legacy systems that have been “rolled up” by tech conglomerates. Additionally, having started in the hotel training field in my lat...
Hotel X Supercharges Marketing With Automation and Dynamic Content
Hapi | April 11, 2024
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data. Located on Lake Ontario just five minutes from bustling Union Station in downtown Toronto, it’s hard to imagine there’s room for a full-service luxury resort. But stroll the 6-acre grounds of Hotel X, which opened in March 2018 as part of the Library Hotel Collection, and you’ll find multiple restaurants, a 90,000-square-foot fitness facility, a spa, a kids play center, cinema screening room, tennis, squash and pickleball...
Cendyn and SiteMinder Establish Strategic Partnership to Grow Revenue for Hotels
Cendyn | November 20, 2023
London, United Kingdom, 20 November 2023 – Cendyn, a catalyst for digital transformation in the hospitality industry, and SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, are excited to announce a strategic partnership to mutually grow each other’s revenue management capabilities for the benefit of more than 70,000 hotels. Through the partnership, Cendyn customers can now gain full access to SiteMinder’s revenue platform to complement the capabilities they receive through Cendyn’s central reservations system (CRS), which for the sixth consecutive year was voted the ‘Best C...
The Road Ahead: How Hoteliers Can Adapt and Thrive in Uncertain Times
Steve Lapekas | November 7, 2023
By Steve Lapekas More often than not, owning a business feels like riding a rollercoaster – the highs are high, and the lows are low. One second, you’re at the peak of a climb, enamored with the view, and the next, you’re plummeting back down the other side, white-knuckling the restraints and questioning your decision to ever get on the ride in the first place. The ebbs and flows and the inevitable triumphs and challenges are simply your price of admission. Right now, we find ourselves in a period of relative uncertainty – with increased tensions in various locations around the world, the rising cost of debt – and, subsequen...
Cendyn Doubles Down on the Future of CRM With Strategic Acquisition of PUSHTech
Cendyn | October 10, 2023
Barcelona, Spain, 10 October 2023 – Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its strategic acquisition of PUSHTech, a pioneering force in hotel Customer Relationship Management (CRM) services and marketing automation technology. This milestone solidifies Cendyn's commitment to investing in the future of CRM by doubling down investment in innovation, customer-centric solutions, and the empowerment of hoteliers to optimize revenue streams through advanced CRM strategies. PUSHTech is a cloud-based Customer Data Platform (CDP) and CRM platform that offers an integrated solution for the...
