cross-selling
Best Practices for Hotel & Resort Operators in Pool Season 2023
Tracee Nalewak | May 24, 2023
By Tracee Nalewak With the arrival of warmer weather and summer fast approaching, hospitality operators are gearing up for another pool season. This year, technology is at the forefront of driving booking revenue and taking operational efficiency to the next level. Modern technology platforms (such as hospitality’s newest technology category – the Property Experience Management System or PXMS) are providing brand new capabilities that unlock new strategies and approaches to filling the pool with satisfied guests. Here are four best practices being utilized by the top pools in 2023: 1. Automate inventory yielding One of the bes...
Three Use Cases to Extend QR Codes
Adam and Larry Mogelonsky | October 19, 2022
By Adam and Larry Mogelonsky If it ain’t broke, don’t fix it. Whenever we are recruited to audit a hotel’s tech stack or help evaluate solutions to meet a present need, there are always trade-offs. And one of the biggest is the time needed to implement – not just the vendor’s time to build the account or contending with supply chain delays for equipment but getting the API working, testing, training and best practices. Nowadays, the IT team can be so hard-pressed for time that it’s often better to make do, find workarounds or function within the confines of the current territory because deploying anything else would be too d...
IHG® Launches New Lead Sharing Program With Interactive Sites’ Lead Management Platform - ShareIt Online™
January 15, 2019
PHOENIX, AZ, January 22, 2019 – Interactive Sites, a leading developer of online solutions for the hospitality industry, has successfully launched another private labeled release of their cross-sell and lead share platform - ShareIt Online™ - for InterContinental Hotels Group. The new program serves all IHG® brands and is internally referred to as IHG® LeadShare. The solution enables IHG sales managers, across the entire portfolio worldwide, to share and track group leads with other IHG properties. After just a few short months of Interactive Sites working closely with the IHG IT team and sales leadership, the newly ...
Bókun May Be That Rare Beast, a B2B Platform That Thrives
January 12, 2016
In an industry marked by thousands of suppliers and an ever-increasing number of sales channels, is there a place for a collaborative concept that can transform fragmentation into a cohesive concept in which everybody wins? Hjalti Baldursson thinks so and, as CEO of Reykjavík-based Bókun, he believes the platform he and his team have created provides it. Founded in 2012, the privately-held company offers a cloud-based software solution that enables tourism suppliers and resellers to connect, cross-sell their offerings, and manage inventory in real-time. It has shot up like a new geyser (or Geysir, in the local language.) ...
Shared Technology Platform Supports Cross Selling; Drives LOS, Revenue and Total Guest Experience
August 6, 2015
By Shelly Edwards, Director of Sales North America - Bókun To counter uncertain demand and improve both revenue performance and margins at a time when it is difficult for hoteliers to raise base-level pricing, many hotels and resorts are increasingly turning to the sale of non-core products and third party services — known as ancillary services — to improve their bottom line. Ancillary services are moving to the forefront of the hospitality industry as it strives to become — and remain financially stronger. Ancillary services are also critical to finding ways to better respond to and serve guest's needs. In fact...
