customer feedback
Mobius Vendor Partners Receives Vacation Industry Award for Corporate Responsibility
Mobius Vendor Partners | March 21, 2023
INDIANAPOLIS, IN (March 21, 2023) –Mobius VP, LLC, the Indianapolis-based business process firm that developed, deployed and currently manages CustomerCount®, an online customer feedback system, has received the GNEX 2023 Award for Corporate Social Responsibility. The award was presented at the 2023 GNEX Conference in San Diego, CA on February 7, 2023 at the Hotel Del Coronado. CustomerCount, created by MobiusVP, collects, measures and reports customer feedback through branded customized online surveys. These surveys are formulated to measure the quality of the customer experience in more than forty languages. CustomerCount fee...
The Echo
Shep Hyken | October 20, 2022
By Shep Hyken There are many definitions of the term brand. One of my favorites is this: A brand is a promised delivered. Is what you’re known for delivered consistently? Consider Ace Hardware, whose brand promise is The Helpful Hardware Place. When you visit an Ace Hardware store, do they keep their promise? Are they helpful? Based on all their awards and the comments from happy customers posted on social channels, they deliver. Those comments and awards are what I refer to as The Echo. As you “shout” your brand promise, the feedback you get in return is the echo. And you want that echo to reflect your words. ...
Customer Feedback on Hospitality Experiences: 5 Best Practices
Dr Matthias Fuchs | September 1, 2022
By Dr. Matthias Fuchs Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector. This article summarizes five best practices grounded in consumer psychology research that businesses should consider when inviting customers to leave feedback on hospitality experiences. Collecting customer feedback is important Asking for guest feedback has become the norm in the hospitality industry. According to the travel websi...
Give Them Help Before They Yelp
Shep Hyken | July 13, 2022
By Shep Hyken Online reviews can work in two ways. For a company that provides a great customer experience, reviews can add credibility and bring in more business. But for companies that don’t provide an acceptable experience, online reviews can become the bane of their existence. And the world gets to watch how they handle the problems. But what if you don’t have the type of business that gets Yelp or Google reviews? It doesn’t matter what type of business or industry you’re in. You are not immune from bad reviews. There is a forum for every industry where customers talk. It may not be as public as Yelp, but it’s the plac...
Stop Sending Me Surveys Unless You Care What I Have to Say!
Shep Hyken | January 26, 2022
By Shep Hyken I’m getting survey fatigue. But it’s different than it used to be. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about. This time I’m talking about being fatigued, as in sick and tired of getting so many surveys. It seems that almost every time I get my car worked on, call my internet provider, stay at a hotel, fly on an airline, order almost anything online, etc., etc....
Feedback Bribery
Shep Hyken | November 24, 2021
By Shep Hyken To what extent will a company go to try to get customer feedback? Is it a simple email request? Is it an incentive to fill out a survey? And, if there is an incentive, can that skew the results? One of our faithful subscribers sent in a question. At the end of a project with a customer, she sends an email requesting the customer take a short survey. She said that she gets a very low response rate. So, she sends another. Then another. On the fourth try, she writes, “Do you like coffee? My treat!” She says that she gets a response to that almost every time. Her question to me was, “Is this a form of bribery, ...
CustomerCount® Cloud-Based Customer Feedback System Builds Greater Trust Between Customers and Brands
CustomerCount | July 1, 2021
INDIANAPOLIS, IN – July 1, 2021 – Bob Kobek, President of Mobius Vendor Partners (MVP), creator of the CustomerCount® online feedback management system and Scott Frey, CEO of PossibleNOW have announced an intent to integrate the MyPreferences consent and preference management platform into a new CustomerCount enhanced service. This service will be offered as a part of the CustomerCount pre-check in survey. [caption id="attachment_222028" align="alignright" width="300"] Bob Kobek[/caption] CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. These surveys are formulated ...
Would You Please Leave a Review About Your Experience?
Shep Hyken | July 8, 2020
By Shep Hyken Getting customers to review their experience with you is powerful. Before they make a purchase, go to a restaurant, stay at a hotel and more, many customers do online research, which leads them to reviews that help form their opinion of products or services they want to buy—or even the company they want to buy it from. Nothing new there. How do you get reviews? Well, the easy way is to ask for them. By the way, I recently interviewed Rupesh Patel on Amazing Business Radio, and he shared the “secret sauce” on how he gets amazing guest reviews for his hotels—and his recipe can work for any business. I suggest gi...
