• Finance & Development
      • Finance
      • Development
      • Acquisitions
      • Real Estate
      • Market Reports
      • New Hotel Openings
      • Technology
      • Education
      • Operations
      • Housekeeping
      • Revenue Strategies
      • Smart Strategies
      • Sales & Marketing
      • Sustainability
      • F&B / FF&E
      • Architecture & Design
      • Design Trends
      • Renovations
      • Guest Experience
      • Amenities
      • Loyalty
      • Guest Relations
      • Wellness
      • Industry Happenings
      • Appointments/People on the Move
      • HITEC
      • Today's News
      • Other News
      • Coronavirus
      • Hotel Recovery
      • All Things Independent
      • SUBSCRIBE
      • READ ALL NEWS
      • EVENTS
      • Submit Content
      • Media Kit
      • FAQ
Skip to content
TwitterVimeoInstagram
1.555.555.555|info@domain.com
Hotel-Online Logo Hotel-Online Logo
Subscribe Industry Resources Advertise Read Today's Newsletter

customer relationships

  1. Home
  2. Tag:
  3. customer relationships

customer relationships

customer relationships

Up Closer and More Personal

Roger Wolkoff | August 21, 2019

By Roger Wolkoff I walk into the newest branch of my credit union, and I am immediately drawn to the design. Lots of open space, thick wood beams surrounded by steel, and lots of light thanks to the plethora of glass. Stunning only begins to describe how it looks. Intimate describes how it feels. As I approach the teller area, it becomes apparent that there is something different about this space. There is no wall separating tellers from customers. Camille stands in front of her station with a welcoming smile. She extends her hand to greet me and guides me to the table that juts out from the side of her station. I stand at a 90-degree a...

Avoid These Worthless Questions in Customer Service or Pay the Price

Dr. Dennis Rosen | November 29, 2016

by Dr. Dennis Rosen As a former university professor, I figured out a while ago that a common classroom question my colleagues and I had been asking for years is pretty much worthless. Go ahead - guess what the question is. Sorry, your time is up. The most worthless question we ask in the classroom is, "Are there any questions?" It's worthless because it almost never gets a response, maybe because the students are embarrassed to ask (or think asking will lengthen the class). Even worse, when I would get no response, I assumed that meant there actually were no questions - that everything I had said had been understood. Late...

  • 1

    HITEC

    HITEC 2024 Welcomes Nearly 6,000 Industry Stakeho

  • 2

    Labor & Employment

    Why Is There a Gender Imbalance in Hospitality Tec

  • 3

    Industry Events

    Questex and AHLA Celebrate Success of The Hospital

  • 4

    Purchased Posts

    Arch Amenities Group Appoints Caitlin McKenna as C

  • 5

    Sales and Marketing

    Going to Texas for The Hospitality Show? What You

  • More >>>

Today's News
Robot AI Startup Physical Intelligence Raises $400 Million From Bezos, OpenAI
Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
EU Must Spend 39 Billion Euros a Year for Net Zero Transport Targets, Campaign Group Says
Wall St Struggles to Gain as Uncertainty Around U.S. Election Grows

Subscribe to the one-and-only
Hotel-Online!

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.






    Title

    TOPICS

    • - Top Read
    • - New Hotel Openings
    • - Real Estate
    • - Finance
    • - Technology
    • - F&B/FF&E
    • - Industry Resources
    • - Operations
    • - Architecture & Design
    • - Industry Happenings
    • - All Things Independent

    Contact

    • Hotel Online
    • 7301 Ranch Road 620 N, Ste 155-193
    • Austin, TX 78726-4537
    • (678) 802-5308
    • info@hotel-online.com

    about us

    • About Us
    • Terms and Conditions
    • Privacy Policy
    • FAQ
    • Submit Content
    • Media Kit
    • Events
    ©Copyright 2024 | Hotel-Online.com | All Rights Reserved