customer safety
Today’s New Employee Safety Culture Is Benefitting Hotel Workers, Guests in Big Ways
Robb Monkman | September 9, 2020
Hoteliers say hope is on the horizon and newly implemented procedures and technologies are helping them better protect their people and meet guests’ demands By Robb Monkman A new safety culture has emerged in hospitality that places employee protection at the core of operations. Prior to the global pandemic, hoteliers were already rolling out employee safety devices (ESDs) per legislative mandates and commitments to industry programs like the American Hotel & Lodging Assn.’s 5-Star Promise to better protect their people from sexual harassment situations and threats of violence. Today, as hotel employees put their lives on the li...
Mohegan Sun Adopts Wireless eTray Technology by Bartech to Provide Guests With Convenient and Safe In-Room Purchase Options
Bartech | September 1, 2020
Casino hotel leverages standalone guestroom point-of-sale solution to enhance revenues, while providing guests with contactless access to non-refrigerated items. Las Vegas — September 1, 2020 — Bartech, the leader in automatic minibar solutions for the global hospitality industry, has partnered with the Mohegan Sun Casino & Resort to implement its advanced eTray solution, an innovative platform that allows hoteliers to sell non-refrigerated products within the guestroom without the need for an existing minibar. As reopening properties face the need to adapt services to address guest concerns over potential health risks, Mohegan Sun...
6 Hospitality Trends for Rebuilding Consumer Trust as Hotels Reopen
EHL Insights | August 18, 2020
After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is incrementally loosened. Alas, all is not as it once was. Increased health and safety concerns teamed with a heightened awareness for all things hygiene and social distancing mean hotels will first have to reassure their clientele that going on holiday is both safe and desirable. How will the industry go about regaining consumer trust? What hospitality trends will shape the new normal? EHL Insights presents 6 hypotheses. 1. Safety first Arguably the key factor in instilling trust among consumers is ensuring strict safe...
Hyatt Announces Face Coverings Requirement for Guests at Hotels in the Americas
Hyatt Hotels Corporation | August 10, 2020
CHICAGO (August 10, 2020) -- At Hyatt, the safety and security of our colleagues and guests is always a top priority. Guided by our purpose – to care for people so they can be their best – and following medical expert guidance to help reduce the spread of COVID-19, all Hyatt hotels in the Americas will require face coverings within indoor public areas, which include meetings and events spaces, restaurants and bars, and fitness centers. Guests are also required to wear face coverings while moving around in outdoor areas. Some guests may be exempt from this mandate, including but not limited to people with medical conditions, consuming f...
Handling Online Hotel Reviews in COVID-19
Susan Barry | August 10, 2020
By Susan Barry “Safety precautions and staff wearing PPE made me feel like everyone there had leprosy.” “They didn’t have valet parking, supposedly because of COVID. I don’t recommend you stay there.” “Hotel went overboard on COVID preparedness. Pool is closed for no apparent reason.” These are some of the more extreme examples of online reviews that have been written about hotels since the COVID-19 pandemic began. Even if your hotel hasn’t been put on blast for following local mandates, you have probably noticed an uptick in negative reviews and complaints. Pandemic-Specific Online Hotel Review Dynamics at Pl...
Covid Uncertainty Does Not Discourage European Hoteliers
Thomas Mielke | July 8, 2020
By Thomas Mielke As the UK prepares for reopening the hospitality industry, AETHOS sought to get a clearer picture of the sentiment amongst branded as well as independent hotel operators. The idea – to contrast the mood of the British hospitality industry with that of a country where hoteliers have already had a little ‘head start’ due to the earlier lifting of restrictions. Two Steps Forward, One Step Back Unsurprisingly, with UK hospitality businesses still in lock down at the time of writing, operators felt little sense of control of the situation at hand. Unclear policies and regulations, and questions around the timing...
San Francisco Hotels Call Out Cleaning Proposal as Unscientific, Costly
June 30, 2020
SAN FRANCISCO, June 29, 2020 - Hundreds of members of San Francisco's hotel community assailed the costly, unscientific, environmentally harmful and job-killing proposed "Healthy Business" ordinance at Monday's Land Use and Transportation Committee meeting. Members of the Hotel Council of San Francisco, California Hotel and Lodging Association, American Hotel and Lodging Association, environmentalists and the San Francisco business community expressed frustration at the proposal's lack of scientific support and, if approved, the economic harm it will impose on hotels already expected to be closed for several months. San Francisco hote...
22 Best Practices for Your Wellness And Spa During and Post Covid-19
June 24, 2020
New ways of working, new consumption patterns, new ways of interacting with guests, and most certainly, new cleanliness standards - these are the norms by which the attractiveness of hotels will be now measured. These changes will be especially felt on the spa operational level, where a tight infrastructure leading to reassurance must be put in place. There is no doubt that the Wellness and Spa industry will experience an immense transformation as a result of the pandemic. After all, wellness and spa experiences are all about personal service and the human touch. However, despite all the changes, one thing will remain: people will still wa...
