6 Hospitality Trends for Rebuilding Consumer Trust as Hotels Reopen

EHL Insights | August 18, 2020

After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is incrementally loosened. Alas, all is not as it once was. Increased health and safety concerns teamed with a heightened awareness for all things hygiene and social distancing mean hotels will first have to reassure their clientele that going on holiday is both safe and desirable. How will the industry go about regaining consumer trust? What hospitality trends will shape the new normal? EHL Insights presents 6 hypotheses. 1. Safety first Arguably the key factor in instilling trust among consumers is ensuring strict safe...