customercount
Mobius Vendor Partners President Bob Kobek Reacts to BBB Report on Timeshare and Vacation Club Sales
Mobius Vendor Partners | July 10, 2023
Indianapolis, IN (July 10, 2023) – Bob Kobek, President of Indianapolis-based Mobius Vendor Partners, who also serves on the Board of Directors of the Better Business Bureau (BBB)® Serving Central Indiana, has shared his reactions to a recent study from the Better Business Bureau entitled Unpacking timeshare and vacation club sales, by Brian Edwards, BBB International Investigations Specialist. “The BBB mission is to promote trust and business integrity. While its latest study does give a thorough overview of timeshares, the various timeshare structures, and the pros and cons of ownership, its perspective doesn’t consider that times...
Mobius Vendor Partners Receives Vacation Industry Award for Corporate Responsibility
Mobius Vendor Partners | March 21, 2023
INDIANAPOLIS, IN (March 21, 2023) –Mobius VP, LLC, the Indianapolis-based business process firm that developed, deployed and currently manages CustomerCount®, an online customer feedback system, has received the GNEX 2023 Award for Corporate Social Responsibility. The award was presented at the 2023 GNEX Conference in San Diego, CA on February 7, 2023 at the Hotel Del Coronado. CustomerCount, created by MobiusVP, collects, measures and reports customer feedback through branded customized online surveys. These surveys are formulated to measure the quality of the customer experience in more than forty languages. CustomerCount fee...
Mike Hill, Author of Measuring to Manage, Joins Mobius Vendor Partners as Executive Consultant
CustomerCount® | August 6, 2021
INDIANAPOLIS, IN – August 6, 2021 – Mike Hill, author of Measuring to Manage and a thought leader in employee experience, has joined Mobius Vendor Partners (MVP) to help in the design of a new component of CustomerCount®, a leading cloud-based feedback management system which captures, measures and reports data. According to Hill “The new effort, E/X (Employee Experience), is based on a very critical element in business today: measuring the employee experience. Are they productive, happy, loyal, if not, why not? With so many variables and activity in the life cycle of an employee, knowing how employees feel and what they think ...
CustomerCount® Cloud-Based Customer Feedback System Builds Greater Trust Between Customers and Brands
CustomerCount | July 1, 2021
INDIANAPOLIS, IN – July 1, 2021 – Bob Kobek, President of Mobius Vendor Partners (MVP), creator of the CustomerCount® online feedback management system and Scott Frey, CEO of PossibleNOW have announced an intent to integrate the MyPreferences consent and preference management platform into a new CustomerCount enhanced service. This service will be offered as a part of the CustomerCount pre-check in survey. [caption id="attachment_222028" align="alignright" width="300"] Bob Kobek[/caption] CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. These surveys are formulated ...
CustomerCount® Adds Extra Level of Protection to SMS Distribution of Surveys
CustomerCount | March 19, 2020
INDIANAPOLIS, IN (March 19, 2020) – Did you know that marketing to cell phones (SMS/MMS) is the hottest area of TCPA civil litigation? According to Contact Center Compliance, the same serial plaintiffs and litigators bring approximately one-third of TCPA lawsuits. Bob Kobek, President of CustomerCount®, says the “proliferation of compliance complaints comes from a group of class action lawyers who make it their business to continually file law suits against marketing companies and departments utilizing text messaging in their campaigns.” Now there is a solution to this dilemma. Litigator Scrub® identifies these repeat litigato...
William Mitchell/General Manager, Atrium Resorts by VSA Resorts Selected as Winner of CustomerCount® Customer Engagement Professional Resort Trades
CustomerCount | March 11, 2020
INDIANAPOLIS, IN (March 11, 2020) – The recipient of the 4th annual CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award is William Mitchell/General Manager, Atrium Resort by VSA Resorts. The other extraordinary professionals at the top of the leaderboard are Veta Dimmick/Exploria Resorts and Kendal Dean/ MarBrisa Carlsbad, a Grand Pacific Resort. The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominated candidates included managers, assistant managers, front desk staff members and customer service team members who a...
CustomerCount® Adds Text Analytics Upgrade to Customer Feedback System
CustomerCount | November 19, 2019
INDIANAPOLIS, IN (November 19, 2019) – CustomerCount®, leader in online customer feedback management, partners with Keatext to incorporate the option of text analytics into its popular system. Now CustomerCount offers the upgraded version of the Montreal-based company’s sophisticated analysis component as part of its growing suite of services. [caption id="attachment_210418" align="alignright" width="250"] Bob Kobek[/caption] CustomerCount clients use Keatext directly through its robust report portal for text categorization, text clustering, concept/entity extraction, production of granular taxonomies, sentiment analys...
Employee and Talent Experience Measurement Latest CustomerCount® Application
CustomerCount® | September 5, 2019
INDIANAPOLIS, IN (September 5, 2019) –Mobius Vendor Partners, has launched yet another enhancement to its CustomerCount® enterprise customer feedback system. Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus. [caption id="attachment_202555" align="alignright" width="300"] Bob Kobek[/caption] “Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments...
