data security
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Bob Braun | September 17, 2024
by Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business. Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hot...
How Leading Hoteliers Can Put Their Tech Anxiety to Rest
Joe Vargas | February 13, 2024
By Joe Vargas Hotels are under a huge amount of pressure to digitally transform as a way to streamline operations and gain a competitive edge. Add renewed travel volumes, steep inflation, and persistent labor shortages to the mix, and hoteliers have every reason to experience elevated anxiety when it comes to their digital investments. While the “tech anxiety” phenomenon isn’t unique to hospitality, hoteliers must take note: A recent survey found that a staggering 94% of senior executives in the United States and United Kingdom report having tech anxiety. Data security, impacts on the customer experience, and adapting to disruptiv...
Phishing Attacks Are Increasing: These Steps Can Help Prevent Them
Fran Worrall | February 1, 2024
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What’s the Buzz Among Today’s Hoteliers?
Mike Gray | September 12, 2023
By Mike Gray What’s on the minds of hoteliers? What’s keeping them up at night? And what makes travelers happy and eager to return? Some of the best places to have these candid discussions are at the industry’s conferences and events, and this year’s lineup has not disappointed. From AAHOACON and BITAC, to HITEC and The Hospitality Show, I’ve been traveling steadily, attending 13 events since January. Yes, the meetings business is growing, up 30% this year. Additionally, eight out of 10 business travelers expect to take trips to events in the next six months. It’s great to be on the road catching up with industry colleagues ...
Hotel Data Security Update: Time Is Short – Reporting Your Data Breach
Jim Butler | July 31, 2023
By Jim Butler and the Global Hospitality Group® This month, the Securities and Exchange Commission (SEC) announced new rules requiring companies who experience a cybersecurity attack to publicly disclose the impact of the attack within four days. Hotel companies whose securities are registered with the SEC should take note of these regulations and develop a robust incident response plan. Bob Braun, senior member of JMBM’s Global Hospitality Group® and Co-Chair of the Firm’s Cybersecurity & Privacy Group, outlines the new regulations below. Time is Short – Reporting your Data Breach by Bob Braun, Hotel Lawyer Over the pa...
GlobalData Warns Rising Ransomware Attacks Posing Major Cybersecurity Threat to Travel and Tourism Industry
GlobalData | April 12, 2023
The travel and tourism sector has become a prime focus for cyberattacks in recent times, resulting in ransomware incidents arising from data breaches. Against this backdrop, cybersecurity concerns within the industry have escalated with a 4% year-on-year (YoY) rise in 2022, reflecting the prevailing sentiment, says GlobalData, a leading data and analytics company. An analysis of GlobalData’s Company Filings Analytics Database found that sentiment for airlines, travel services, and lodging rose by 6%, 4%, and 1%, respectively, in 2022 over 2021. Misa Singh, Business Fundamentals Analyst at GlobalData, comments: “Companies are c...
Cybersecurity Job Postings in Travel and Tourism Industry Up by 54% YoY in 2022
GlobalData | March 31, 2023
The COVID-19 pandemic had a profound impact on the travel and tourism industry, with the sector experiencing significant challenges as a result. Despite the obstacles faced by the industry, the cybersecurity job postings managed to remain stable and even grew by an impressive 54% year-on-year (YoY) in 2022, reveals GlobalData, a leading data and analytics company. An analysis of GlobalData’s Job Analytics Database reveals that cybersecurity job postings in airlines, travel services and lodging rose by 82%, 58% and 56%, respectively. Some of the companies with sizeable job postings in cybersecurity in 2022 include The Walt Disney...
How Hotels Can Earn Guests’ Trust and Encourage Data Sharing
Ellis Connolly | December 20, 2022
By Ellis Connolly Offering value in exchange for data will resonate more deeply with guests, inspiring engagement, revenue, trust, and loyalty As privacy concerns related to data capture reach a fever pitch, consumer data – perhaps better described as the critical currency which powers personalization – is becoming a protected commodity. For a long time, brands across industries could collect and store online data without explicit disclosure of that capture and, more importantly, without first obtaining consent. This was a discreet and arguably invasive practice. Over time, privacy and personal data protection concerns began comp...
