Is the Inability to Charge Mobile Devices Adding Friction to Your Guests’ Experiences?

Dave Weinstein | January 30, 2017

By Dave Weinstein With a new year comes new buzzwords. For 2017, it appears that "Frictionless" is the way to be. For hoteliers, it means creating a consistent experience across all touchpoints along the guest's journey. It means enabling guests to conduct transactions easily and instantly. In most cases, those transactions are digital, and they typically involve a mobile device of some kind. Today's smartphone is a magic wand of sorts. You can use it to instantly connect you to another person who could be on the other side of the room or across the globe. You use it to change TV channels, control room temperature, purchase items, split...