Serving Up the Future: Technology in F&B

July 1, 2020

By Kimberly Yoong Even as the adoption of high-end technology became increasingly prevalent across industries around the world, the hospitality industry had long resisted indulging in automation, insisting on the value of the ‘human touch’. But with COVID-19 concerns still rife, many hotels and restaurants have had to turn to technology, ironically, to keep the physical, human touchpoints to a minimum. In 2019 alone, the agri-food tech industry saw US $19.8 billion in funding, of which nearly 40% went to eGrocers (20%) and offsite retail and restaurant infrastructure (16%). And now with the pandemic making food delivery apps and onl...