deloitte
Upward Climb With Uphill Struggles: 2024 Deloitte Corporate Travel Study
Deloitte | July 18, 2024
Amid steady corporate travel growth, companies are challenged to balance a need for more face-to-face client interaction with steep pricing and persistent environmental impact Corporate travel outlook While leisure travelers returned in a big way to airports, hotels, and vacation rentals beginning in the summer of 2021,1 corporate travel has been slower to return post–COVID-19 pandemic. Caution—initially about health, and then about financial costs and environmental impact—led most companies toward gradual returns to the road.2 New structural realities of working life have also curtailed the need to travel, with more home-centered d...
Deloitte: Travel Leaders Embrace Automation and Tech As Workforce Challenges Continue To Weigh on Industry
Deloitte | September 22, 2023
Amid ongoing labor concerns, airline and hospitality leaders leverage digital and technology solutions to enhance traveler experience NEW YORK, Sept. 22, 2023 -- Key takeaways Travel providers are leveraging next-gen technology to alleviate workforce constraints: Nearly all airports and half of hotels surveyed are adopting new technology to bridge the labor gap. Despite increased reliance on automation, only one-third of those surveyed expect it to reduce the size of their staff in the next five years, and most expect technology to improve the work experience and create new opportunities for frontline workers. Technolo...
The Experience Economy Endures: 2023 Deloitte Summer Travel Survey
Deloitte | May 30, 2023
Signs point to a busy season, as pricing pressure does not seem to deter Americans from enjoying their vacations More than two years after the rollout of COVID-19 vaccines helped relaunch the experience economy, this summer is poised to improve on an already buoyant Summer 2022. Half of Americans say they will take a leisure vacation (involving a stay in paid lodging; see figure 1) this summer, up from 46% in 2022. And they are doing so with enthusiasm, taking more international flights and adding an average of one trip to their calendar. Concerns, however, persist—50% of nontravelers say they will stay home due to financial worries. ...
Deloitte: Business Travel Begins to Take Off, But Full Recovery Experiences Further Delays
Deloitte | April 11, 2023
Corporate travel spend will likely be smaller than pre-pandemic as U.S. and European companies weigh ROI and sustainability goals amid ongoing flexible work arrangements and increased use of technology NEW YORK, April 11, 2023 -- Key takeaways • Corporate travel spend in the U.S. and Europe is projected to surpass half of 2019 levels in the first half of 2023 and rise to two-thirds by the end of the year. Full recovery following the pandemic appears likely by late 2024 or early 2025. • Live events are set to comprise a significant share of corporate travel, advancing from the fifth biggest driver of increased spend in 20...
Bags Packed: Reuniting With Lost Vacations
Deloitte | April 3, 2023
By Anthony J. Jackson, Peter Caputo, Maggie Rauch, Stephen Rogers Prolonged inflation has taken its toll on consumers’ finances. Even as inflation rates show signs of easing,1 roughly four in 10 Americans surveyed in Deloitte’s Global State of the Consumer Tracker feel financially worse off compared to a year ago.2 Many continue to cite concerns around savings and nearly half still say they’re delaying large purchases.3 Americans’ sense of financial well-being seems to have taken a hit, and over the past year, so has spending confidence.4 Recession warnings certainly aren’t making matters any better. Through all the gloom, ...
2022 Deloitte Holiday Travel Survey
Deloitte | October 27, 2022
After climbing upward for a year and a half, Americans’ enthusiasm for travel appears dampened this holiday season. Pandemic concerns are fading, but financial woes and flight cancellations have more deciding to stay home. As travelers reconnect with family and friends, airlines and hotels should look to reestablish trust and high service standards. 1 Concerns about money and disruption curb travel Financial considerations are this season’s biggest drag on travel demand, and one in five Americans staying home cite worries about travel disruption. 2 From a busy start to a strong long-tail finish Once again, the busiest days will likely...
Getting Back to Getaways: 2022 Deloitte Summer Travel Survey
Deloitte Transportation, Hospitality & Services | May 24, 2022
Against the backdrop of a persisting pandemic, the Deloitte 2022 summer leisure travel survey explores Americans’ travel intent Eileen Crowley Michael Daher Peter Caputo United States United States United States Anthony J. Jackson Maggie Rauch Bryan Terry United States United States United States As the COVID-19 pandemic moves through unpredictable ups and downs, intent to travel continues to climb higher. Unhindered by continued news about variants or by rising airfares and hotel rates, travel intent has reached a level that would have been high befo...
Deloitte: Consumer Perception of Travel Safety Improves as Vaccines Roll Out, COVID Cases Decline
Deloitte | February 23, 2021
New York, Feb. 22 2021 Why this matters As a global health crisis morphed into an economic one, Deloitte has been conducting a series of weekly surveys, around the United States, to better understand the interplay between personal safety and economic vulnerability as a driver of purchase decisions and consumer behavior. The most recent iteration (fielded Jan. 22 to 27) of “Deloitte’s Global State of the Consumer Tracker,” queried at least 1,000 American consumers. As nearly 30 million vaccine doses have been administered in the U.S., the latest responses show improving travel intentions and increasing consumer activity, pointing t...
