department communication
Amadeus Elevates Hotel Operational Standards With Launch of New HotSOS Housekeeping
Amadeus | May 21, 2024
Innovations to the service optimization solution enable hotels to heighten operational excellence while prioritizing profitability May 21, 2024 – In an era defined by heightened guest expectations and evolving market dynamics, hotels face a dual challenge of delivering unparalleled service while ensuring sustainable profitability. As a global leader in hospitality technology, Amadeus is responding to the needs of hoteliers with the new HotSOS Housekeeping. The cutting-edge operations and housekeeping software intelligently leverage automation to drive the productivity needed to succeed in today’s competitive landscape. Build...
Crystal Springs Resort Re-Engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
Maestro PMS | May 21, 2024
After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades Lodge – 10 dining outlets, eight wedding venues, six golf courses, 30 meeting venues, and two luxury spas. In addition to these guest-experience venues are indoor and outdoor pools, a state-of-the-art sports club, unique culinary experiences, and signature events. Keeping track of these e...
Challenges Faced by Hospitality Organizations in Overcoming Communication Silos
Jaime McMahon | April 11, 2024
By Jaime McMahon In the fast-paced environment of the global hospitality industry, various teams must work together to deliver exceptional customer service. When departments in hotels, restaurants, casinos, and similar organizations are aligned, they share information and address potential issues promptly, but when they work alone, customer satisfaction inevitably suffers. Unfortunately, instead of sharing information and collaborating freely with other teams in their hospitality organization, many teams store data behind closed walls, which can create communication silos. A recent PwC survey finds that 55% of organizations have teams w...
