How Hyatt Powers an Innovative Digital Guest Experience With Real-Time Data

Hapi | July 26, 2022

Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt’s purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making. “That word ‘care’ is at the core of what we do,” says Benjamin Weiss, Director, Global Digital Product...