digital communication
Hotel Operations Have Changed, But the Importance of Communication Has Not
Andrada Paraschiv | September 1, 2020
Conversations become digitalized and streamlined as hotel operators continue to find new ways to communicate with employees while working around COVID-19 By Andrada Paraschiv There is a radical change in the way the hospitality industry is operating compared to the last decade. From shifting guests away from the front desk and favoring mobile check-in to new sanitization regulations that call for constant vigilance, it can be a lot for any organization to process and maintain consistency ― particularly right now as guidelines and state regulations are subject to abrupt changes. The need for communications is increasing tenfold between...
How Digital Should the Communication With Guests Be?
Torsten Sabel | December 23, 2019
By Torsten Sabel If you check in at the Henn na Hotel in Sasebo, Japan, you will be greeted by a dinosaur. Transport robots take your luggage to the room and the door opens via facial recognition. In Cologne's Koncept Hotel, apart from housekeeping, you won't see any staff member either. Booking, check-in, opening the room door and check-out - everything is done via smartphone. Digitization Is Picking Up Speed Even though the management in Japan has already shut down more than half of the 243 robots again, it is clear that digitization has gained momentum in the hotel industry. But whether online check-in or digital guest maps - ma...
The State of Voice for 2019
Angie | February 4, 2019
Did you know that voice technology has been adopted faster than nearly any other technology in history? Over the last year, we've seen a tremendous increase in voice technology adoption in the home: 53% of U.S. Adults actively use a voice assistant each month, 57.8 million adults use smart speakers, and the number of households with smart speakers in the U.S. has increased 78% in the last year.4 It's no surprise that the most rapidly growing digital communication method is also the oldest. Voice is shaking up industries from retail to healthcare, and hospitality is no different. Hospitality Voice Technology Guests enjoy their ho...
