digital voice assistant
Travel Outlook Partners With Thrio to Advance the Travel Industry Customer Service Experience
Travel Outlook The Premier Hotel Call Center | September 7, 2023
With Thrio's Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact center platform that’s making waves in the customer service industry. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a unique, industry-leading sales approach developed exclusively by KTN to train their reservations specialists. With the KTN system, Travel Outlook closes up to ...
Increase Reservations and Lower Labor Cost by Harnessing Cutting-Edge AI Technology
John Smallwood, President of Travel Outlook | November 29, 2022
How Artificial Intelligence is Changing the Hospitality Industry By John Smallwood, President of Travel Outlook November 2022 If you were to ask 100 hotels what the greatest problem they face in their day-to-day operations is, they would all reply with a similar version of the same story— staffing issues. Staffing shortages have become increasingly problematic for hotels around the world. These issues started before the pandemic and were made exponentially worse by the last two and a half turbulent years. Despite a hotel's best efforts, staffing shortages are noticed by guests and often negatively impact their stays. For most hot...
The Automation Generation
Annette™, The Virtual Hotel Agent | March 29, 2022
Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. In a recent story...
Volara Partners With Josh.ai to Bring Premium Privacy Centric Voice Assistant Solutions to the Ultra-Luxury Hotel Market
Volara | March 16, 2022
Josh.ai to benefit from Volara’s secure integrations, hassle free implementation and best-in-class support. New York, Nashville, and Los Angeles — March 16, 2022 — Josh.ai has selected Volara, part of the Uniguest group of engagement technologies, as its choice partner for hotel applications of its innovative hardware products, including Josh Micro, Josh Nano, and Josh Core. Volara, the voice hub for the hotel industry, in supporting the Josh.ai ecosystem, brings the first voice assistant built specifically for the most discerning guests staying in the most prestigious hotel properties. “Josh.ai is not for every hotelier,” note...
Voice Is Here to Stay: Embrace It
Darren Clark | February 11, 2020
Why Viceroy Hotels & Resorts is ‘All In’ with Volara By Darren Clark It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It’s an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It’s an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It’s...
The State of Voice for 2019
Angie | February 4, 2019
Did you know that voice technology has been adopted faster than nearly any other technology in history? Over the last year, we've seen a tremendous increase in voice technology adoption in the home: 53% of U.S. Adults actively use a voice assistant each month, 57.8 million adults use smart speakers, and the number of households with smart speakers in the U.S. has increased 78% in the last year.4 It's no surprise that the most rapidly growing digital communication method is also the oldest. Voice is shaking up industries from retail to healthcare, and hospitality is no different. Hospitality Voice Technology Guests enjoy their ho...
Synergy Global Housing Brings Volara-Powered Voice Assistants to New York Residences
Synergy Global Housing | January 16, 2019
Volara enters the temporary housing market at Synergy Chelsea; Voice-based engagement technology will enable guests to speak commands that will personalize their live/work/play experiences New York — January 16, 2019 — Synergy Global Housing, a subsidiary of The Ascott Limited and premier provider of furnished temporary accommodations for business and relocation stays, is voice enabling their new exclusive property in New York City with Volara-powered voice assistants. Synergy Chelsea, a smart apartment concept designed to deliver a premier guest experience through customer service and technology, will be the first furnished...
Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control
Angie Hospitality | January 15, 2019
Voice-activated hotel guest room virtual assistant programmed to respond to queries using natural language with no need for specific commands. San Jose, CA – January 15, 2019 – As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processi...
