disaster risk management
Tourism Tidbits: Crisis Recovery
Dr. Peter Tarlow | October 1, 2019
By Dr. Peter Tarlow The recent devastating hurricane that struck the Bahamas in September is one more example that tourism industry leaders must constantly be mindful of potential crises. From acts of terror and crime to earthquakes, volcanoes and tsunamis and weather related issues, industry leaders must have plans as to face both natural and man-made crises. Tourism crises come in multiple forms and there is no part of the world that is free from a potential crisis. Often the crises are unexpected. For example, in past years tourism officials worried about not enough tourism. Today in some parts of the world, the tourism industry must...
In Search of a New Hotel Revenue Stream
Paul West | September 30, 2019
by Paul West Once upon a time in the hotel business, someone connected the coaxial cable from the new cable company to their guest room televisions and began promoting their HBO and Showtime amenity to guests. Sounds funny now; but, even funnier because you can still find hotel/motel entrance signs as you drive around the country that actually still promote Free HBO and SHOWTIME. Those types of antiquated signs usually include a notice that also reads ALL UNITS AIR CONDITIONED. There was also a time when call accounting systems added 25%–45% to the cost of guest local/long distance calls yielding a nice chunk of change from a captive ...
Proactive Disaster Planning Tips for Hotels and Resorts
Kacey Bradley | January 3, 2019
By Kacey Bradley No one relishes the thought of having a much-needed vacation destroyed by a hurricane, tornado or wildfire. For those in the hospitality business, natural disasters open the possibility of liability for guest injury. Advance planning on how to deal with natural disasters helps hoteliers avoid costly lawsuits as well as prevent loss of human life. What must those in the hospitality industry do to ensure they maximize guest safety in the event of a disaster? These common-sense tips provide an excellent starting point for developing a comprehensive safety plan in the event catastrophe strikes. Complete a Risk Assessment Th...
