Looking at the Pros and Cons of Dispensers

Larry Mogelonsky | January 2, 2020

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As part of a larger sustainability push, the hotel industry will soon be done with single-use plastic bathroom amenities. Dispensers are better for the environment and cheaper, after all, but are we losing anything in exchange, however small? Like all parts of the guest journey, we must look at how each individual moment influences the overall hotel experience. When considering bathroom amenities, while we all have ideas on what we think will work best to improve the guest perception, the focus will always be cost. Particularly at the luxury end these days, hoteliers must look to ho...