diversity and inclusion
How To Manage Cultural Diversity in Hospitality – A Quick Guide
EHL | March 25, 2024
Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have boosted cultural diversity in many industries. Nowhere is this paradigm shift more evident than in hospitality. How to manage cultural diversity effectively in hospitality is crucial in light of these changes. The hospitality industry is a unique melting pot of cultural diversity, both in terms of the workforce and its customers, with people from all over the world coming together. But while diversity brings great opportunities and is something to celebrate, it also creates significant challenges. Hospitality staff...
Inclusivity Is the Key to Gender Diversity: Open the Door Please!
Marloes Knippenberg | March 8, 2022
By Marloes Knippenberg Belonging to hospitality, the most service, people-oriented industry, you tend to be impacted by everything the world is undergoing at any given time – technological zeitgeists, global economic slowdowns, unexpected weather turbulence, in addition to the human quest for knowledge, disruptions, and innovations. Regardless of the environment, less represented groups on a leadership scale change the social engineering in decision-making. For decades, boardrooms have lacked women inclusivity, but now, industries have adopted and started promoting changes as more women sit at executive boards and rank high on global pro...
U.S. Travel and Tourism Diversity Matters Announce Partnership
U.S. Travel Association | December 8, 2021
WASHINGTON — December 8, 2021 — The U.S. Travel Association and Tourism Diversity Matters announce a new strategic partnership that will strengthen the association’s focus and support of the industry on issues related to diversity, equity and inclusion (DEI) and provide greater access to Tourism Diversity Matters’ subject matter expertise, research and resources. Tourism Diversity Matters was founded in 2021 to address blind spots in ethnic disparities within the tourism and events industry while providing these industry leaders with resources and tactics to develop more effective DEI strategies to engage, recruit and retain a dive...
WTTC Releases Major New Paper for Inclusive & Accessible Guidelines to Aid Global Travel & Tourism Recovery
WTTC | April 16, 2021
London, UK - April 16, 2021 - The World Travel & Tourism Council (WTTC) today launches its new high-level guidelines for inclusion and accessibility in the sector which focus on the experience of travellers with disabilities and will help make the Travel & Tourism sector a more inclusive space. These innovative and important guidelines were compiled on the basis of insights and frameworks developed by private sector leaders in Travel & Tourism, travel and disability experts, and research from intergovernmental organisations. Divided into four pillars, the guidelines follow a similar structure to the High-Level Inclusion &am...
Jolly Named Inaugural Recipient of King Early Career Professorship
The Penn State School of Hospitality Management | June 11, 2019
UNIVERSITY PARK, Pa. — Phillip M. Jolly, assistant professor of hospitality management, has been named inaugural recipient of the Elizabeth M. King Early Career Professorship. Jolly focuses his teaching and research on better understanding why people do what they do at work and how to leverage that knowledge to improve organizational performance and employee well-being within multifarious hospitality and related service environments. "It is a tremendous honor to be named the inaugural recipient of the Elizabeth M. King Early Career Professorship," said Jolly. "I'm excited by the opportunities that this endowment will provide me to enh...
