don kermath
Why You Are a Difficult Hospitality Employee
Don Kermath | March 19, 2019
By Don Kermath It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service and they are your customer, don't your colleagues deserve your very best service too? A new study by ALICE (a hotel operations platform), shows 62% of guests say that rude staff made their stay frustrating. Any employee who is rude to guests is also likely to be rude to employees. ...
Why You Should Fire Most Hospitality Employees the First Week
Don Kermath | March 12, 2019
Don Kermath Have you ever dated the wrong person? You likely dated that person longer than either of you wished. What if you had set that person free after the first five dates? You probably knew it wasn't going to work out after the first date. Wouldn't it have saved you money, heartache, and time? Exactly. That's why I propose adopting a five-workday probation period for all new hospitality employees. You will save money on training, it's the most ethical thing to do, and you can get back to work immediately finding the right employee. You're going to spend about $2,500 in the United States to train your hourly hospitality employee, i...
