Be Wary Of Double Deviations This Year

Larry Mogelonsky | February 1, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) The following article pertains to an incident at a hotel that happened late last fall pertaining to something called a 'double deviation'. Please read through this short story, and then do your best to ensure that your hotel doesn't succumb to this most gravest of service errors. A wedding in the family served a worthy excuse for a Saturday night sojourn to a resort hotel in a small city two hours away from my hometown of Toronto. The venue was immaculate, the bride was stunning, the speeches were uproarious, the food was great and the whole shebang went off without a hitch. But an issue ar...