dr jean philippe weisskopf
10 Hospitality Trends for 2024: Crafting Tomorrow’s Experiences Today!
EHL Insights | January 12, 2024
As a testament to its resilience, agility and innovative spirit, this article reflects today’s increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution. Best-selling author, Will Guidara, claims “We are entering into a hospitality economy” – suggesting that what underpins the essence of hospitality, (service excellence, human interaction, personalization and the co-creation of memorable experiences), is actually what many sectors of industry are desperately in need of today. As we charge at break neck speed towards an ever-more digitalized society, the hospitality industry stands out as the succ...
2022 Top Hospitality Industry Trends
EHL Insights | December 7, 2021
What are the latest trends in the hospitality industry? It goes without saying that the pandemic and ensuing economic downturn greater than the 2008 recession and chaos caused by fluctuation in demand have had a significant impact on hospitality throughout 2020 and 2021 - no doubt with lingering effects. Some innovative responses to this extraordinary situation like attempting to entice patrons back into food and beverage outlets and assure holidaygoers that it is indeed safe to enjoy a hotel stay, have accelerated existing hospitality industry trends and triggered lasting change. Meanwhile, there has been a shift in society, partly ...
Covid-19 and Fine Wines: The Perfect Blend for a Severe Headache?
Dr Jean-Philippe Weisskopf | May 15, 2020
By Dr Jean-Philippe Weisskop Covid-19 has officially been a pandemic only since March 11, but its effects on the economy are already dramatic. For several industries, the current crisis is likely to become the most severe since the Great Depression. This is notably the case for the travel & leisure industry. In this article, we investigate the impact of Covid-19 on the fine wine market which represents the upper segment of the wine market and which is closely connected to the hospitality industry. The market for fine wines is dominated by France, with Bordeaux and Burgundy accounting respectively for close to 50% and 20% of the trad...
Online Customer Reviews: Their Impact on Restaurants
Dr Jean-Philippe Weisskopf | October 5, 2018
By Dr Jean-Philippe Weisskopf and Philippe Masset Dining out, going for a movie, or enjoying a bottle of fine wine are all 'experience goods', that is, they have to be consumed or experienced in order for them to be assessed and evaluated. Online customer reviews are valuable as they allow potential consumers to get in-depth information from others for a relatively low cost and little effort. With one click, they can solve an information asymmetry problem in which service providers are better informed than customers. The internet allows customers to share their views and feedback cheaply and efficiently with a large audience. Why do con...
