Dr. Laura Zizka
3 Ways to Fix the Hospitality Labor Shortage & Welcome Back Employees
Dr Laura Zizka | January 18, 2022
On November 22, 2021, EHL hosted the International Advisory Board (IAB) conference on campus. This was the first IAB meeting on-site in two years. Their two days were packed with presentations from faculty members, students and workshops on pressing topics in the hospitality industry. One such workshop, entitled ‘Employability Skills in the 21st Century: A Post-Covid-19 Reflection’, was hosted by Dr. Laura Zizka and Dr. Maggie Chen and tackled the hospitality labor crisis. Closing the Hospitality Skills gap The original idea of offering a workshop on employability skills was envisioned for the 2020 version of the IAB. The pu...
Hospitality Sector: Building Resilience in Uncertain Times
June 29, 2020
5 practical tips on how to build a strong operational infrastructure to cope with the unexpected. Hurricane Katrina, 9/11, climate change, COVID-19. From global pandemics to rising seas and terrorist attacks, tourism destinations and properties are highly vulnerable to uncertainties that can rock the world on a dime. Since mega-disruptions are increasingly frequent and unanticipated, hospitality businesses would do well to prepare for the worst with a comprehensive plan that details an immediate response to a crisis as well as addresses potential long-term challenges and plans. This way, whatever the crisis, the plans for addressing it in...
Problem, Crisis, … or Something More?
Laura Zizka | April 13, 2020
By Dr. Laura Zizka In the workplace, we often face problems. They could derive from suppliers, employees, managers or customers. This is particularly evident in the hospitality industry where every day is met with new problems which we often refer to as challenges. Problems can be inclusive, i.e. ‘we’ve got a problem’ or accusatory, ‘you’ve got a problem’. Yet they can be dealt with by following SOPs or the rules and regulations the company has set up to deal with the different situations. Some problems take on a new level and become crises. Crises can derive from humans, i.e., a scandal within the company or a human error ...
