Dr. Lloyd Terrier on the Fascinating Intersection of Hospitality and Healthcare

EHL & CHUV collaboration | April 1, 2021

By Beatrice Venturini As the patient experience moves to the forefront of healthcare delivery, what are the hospitality systems, processes and knowledge that might enhance customer outcomes in the healthcare sector? EHL, no. 1 in the hospitality school rankings, is committed to crossing boundaries and creating bridges via transferable skills at a time when interdisciplinary learning is more in demand than ever before.  Despite the inescapable fact that a patient rarely choses to be in hospital whereas a guest at a hotel usually does, there are a myriad of important similarities between the two sectors. Whether patient or guest, both ...