dr yong chen
Why Chinese Tourists Are Not Totally Ready to Make a Revenge Comeback
Dr Yong Chen | March 17, 2023
Insights into the various factors that have impacted Chinese tourists before and after the pandemic, and why the likelihood of a Chinese revenge tourism comeback is slim for the moment. Chinese tourism: Pre and post-Covid Global tourism in 2021 stood at 448 million tourist arrivals and US$637 billion expenditures, which was one-third of the pre-Covid level in 2019. To put it in perspective, the size of global tourism now is equivalent to that of 1990 in terms of tourist arrivals (Figure 1). This unprecedented recession has far eclipsed all impacts of the 1990−91 recession, 2001−02 terrorist attacks, and the 2007−08 global fina...
The Role of Unemployment Benefits in the Current Labor Shortage
Dr. Yong Chen | April 12, 2022
By Dr. Yong Chen An analysis of why and how Covid-related unemployment benefits may have impacted the current labor shortage. What role do loss aversion and behavioral economics play in how a worker considers losing benefits vs. gaining a job? Labor shortage despite available jobs As Covid-19 cases in the United States started subsiding in the first half of 2021, the economy did not recover as fast as had been expected. There have been widespread reports about labor shortages in the U.S. since last April. The reason for the rising unemployment though is anything but a lack of jobs. According to the U.S. Bure...
The Swiss Tourist Happiness Index
November 30, 2017
By Dr Yong Chen How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our quality of life and the evaluation of specific services in terms of customer satisfaction may also be somewhat lacking. For various industries that cater to tourists and practise the essence of hospitality through nurturing host-guest relationships, tourist happiness may be a better measure of service performance and destination competitiveness as it takes into account not just lobbies and facilities or services provided, but also factors in the whole tourist experience. What then are the factors...
